Publicat 07 Dec 2004 | Reactualizat 03 Ian 2005 | Expiră 07 Ian 2005

Service Administrator

1 post
Expirat
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Candidatul ideal

Language skills: Fluent English
Driving license: B
Computer skills:

• OS: Windows XP, Windows NT 4.0, Windows 2000
• Microsoft Office Family.

Descrierea jobului

Principal Accountabilities :

•Technical Support:
o Colection and analysis of ASC requirements
o Technical field consultancy
o Improve performances of ASC
o Support the organisation of service trainings
o Escalate dificult repairs and technical problems

•Customer relation:
o Reception/call handling of customer queries
o Preparation of solution for customers
o Open repairs monitoring and reporting

•Service IS:
o Maintenance of EPOS,ASSIST, WISE
o Maintenance of service IS

•In-Warranty claims:
o Check reporting of ASC
o Technical verification of ASC claims

•Spare parts and logistics:
o Accesory sales
o Handle ASC claims regarding spare parts deliveries

Expirat
Service Administrator  -  Sony Overseas SA-Bucharest Ofice