Candidatul Ideal
- Understanding of the principles of outsourced contact center operations: experience in customer support.
- Organizational skills: high self-organization, discipline, punctuality, responsibility for the team.
- Team approach: focus on team results and elimination of inconsistencies in work.
- Work experience: at least 3 years of experience in a call center or customer service.
- Management experience: at least 2 years as a Senior Team Leader or similar position.
- Knowledge of English - at least B2.
Descrierea jobului
- KPI analysis and improvement: analysis of key performance indicators, development and implementation of improvements.
- Team management: maintaining efficiency and identifying risks that may affect the quality of work. Development, providing feedback, 1:1.
- Managing work schedules: communication with the analytical department to ensure proper coverage, weekly schedule adjustments.
- Communication: high level of interaction with internal teams.
- Preparation of presentations: skills in creating presentations, delivering them.
- Organizing meetings: Conducting the necessary meetings to ensure clarity of processes and team efficiency.
- Financial reports: submission, tracking and control of working hours, salaries and bonuses.
- Mentoring: Providing guidance and support to newcomers.
We offer:
- Stable salary: competitive salary level.
- Convenient work schedule: five-day work week (5/2), from 9:00 to 18:00.
- Possibility of remote work
- Opportunities for development: professional growth in an international dynamic company with career prospects.
Descrierea companiei
Simply Contact is a dynamic leader in the customer support and customer care industry, providing services to clients around the world.
International experience and recognition: we are proud of our achievements, such as the Gold Winner in the Best Crisis Management Approach nomination at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and the Silver Stevie Award for Contact Centre of the Year - 2023.
Strong team: over 550 talented professionals across 5 locations in Ukraine and Poland, united by shared values and a commitment to excellence.
Global clients: our client list includes global international companies in the fields of airlines, delivery, fintech, transportation, etc.
International experience and recognition: we are proud of our achievements, such as the Gold Winner in the Best Crisis Management Approach nomination at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and the Silver Stevie Award for Contact Centre of the Year - 2023.
Strong team: over 550 talented professionals across 5 locations in Ukraine and Poland, united by shared values and a commitment to excellence.
Global clients: our client list includes global international companies in the fields of airlines, delivery, fintech, transportation, etc.
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