Publicat 28 Ian 2021 | Reactualizat 25 Feb 2021 | Expiră 28 Feb 2021

Senior Moderator

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Candidatul ideal

We are looking for a Senior Moderator in our amazing OLX Hub in Bucharest.
Your opportunity...

We are looking for a colleague to join our Fraud and Moderation team. The activity is a mix between fraud prevention and moderation, maintaining a quality content on the platform. OLX Group Romania

In Romania, we are 100+ people working for OLX,, and Currently from home, but usually from our cozy office in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe or, just like you, finding the best job., our real-estate platform, helps people find the place they can call home – for a while or forever. is the market leader of the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.

Descrierea jobului

A typical day at OLX Group, in the role of Senior Moderator, could include:

Identify situations that do not comply with the terms and conditions of the platform directly on the site or through BI reports and act quickly on these situations
Identifying possible fraud situations and intervening on them according to internal rules
Work closely with colleagues responsible for content quality, customer support or product owner, to constantly improve the selling and buying experience on the platform
Direct or indirect involvement in the integral flow of solving fraud situations.
Reporting current situations, suggestions and areas for improvement in preventing and stopping fraud (regulation, filters, necessary tools)

What will you need to be successful in this role?

Proven customer support experience;
Strong phone contact handling skills and active listening;
Familiar with CRM systems and practices;
Customer orientation and ability to adapt/respond to different types of characters;
Excellent communication and presentation skills;
Ability to multi-task, prioritize and manage time effectively;
High school diploma or equivalent; college degree preferred.

What can you expect from us and what do we offer?

Very customer-oriented and passionate about the safety of people in the online environment, with a good ability to identify irregularities
Attention to detail, analytical and organized
Adaptability to new work procedures
Curiosity, desire to investigate and test, to find solutions
Ability to make decisions
Ability to combine independent work with teamwork and collaborative results
Ability to work with reports of medium or high complexity Microsoft Excel knowledge (intermediate level)
Passion for the Auto field
Previous experience in a similar role for at least one year
College degree (or in progress)

Descrierea companiei

In Romania, we are 100+ people working for OLX,, and You have the chance to bring an impact on all of the three brands present locally: OLX, the leader of the classifieds market, with over 10 million visitors per month;, our real-estate platform, used by over 1,600 professionals and 1.5 million buyers every month; and, the market leader of the auto classifieds industry.

We’re a global product and tech group. 20+ brands. 7,500+ people. One mindset.

We empower people to upgrade their lives. Our products and services make the exchange of goods and services easy and convenient for everyone. This benefits local communities and beyond, getting one step closer to a world without waste.

Every month, 350 million people use our leading marketplaces such as Avito, letgo, dubizzle, OLX and a dozen other local brands. We’re going for one billion.

We are proud to be different, and we work differently too. We combine the spirit and agility of a startup with the strong backing of one of the largest consumer internet groups in the world, Naspers.

We are allergic to corporate interference and we love to operate in exciting markets. We improvise, experiment and listen to our customers.

We bring together teams to collaborate in an inclusive environment where all voices are heard. We embrace uncertainty and drive change.

We are OLX Group.

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Senior Moderator  -  OLX Online Services SRL

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