Publicat 12 Apr 2021 | Reactualizat 12 Mai 2021 | Expiră 13 Mai 2021

Senior Deskside Technician (German)

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Candidatul ideal

Mandatory skills:

  • Founded IT Education in combination with 2 years of practical experience in the area of IT Support or IT Infrastructure;
  • 1 year practical experience in 2nd Level IT End User support;
  • Experience working with Ticket System;
  • Good communication skills, Team Collaboration capabilities,
  • Good English and German speaking capabilities verbally as well as in writing.
  • Good Problem solving capabilities and fast learning of new topics
  • Capability to prioritize and deal with conflicting priorities.
  • Logical thinking to narrow down issues while troubleshooting
  • Advanced knowledge of Client Operating Systems (Windows 7 / 10) - Network configuration, DHCP, DNS, IP Addresses, standard command prompt commands (ipconfig, msconfig, regedit,..), Domain membership, Task Manager, Startup Options, Services, Display Options, Energy Settings, Windows Updates, etc.
  • Basic understanding of Client OS and Application Software Distribution Systems (e.g. Microsoft SCCM / MECM).
  • Apple iOS Mobile Device knowledge;
  • Basic knowledge of Windows Updates, Print Server (Driver Installations, Printershares),
  • User Administration (create AD Account, Rest Password, Unlock Account, Group Memberships), understanding of Active Directory structure (Domain Controllers, DNS, replications, Global Catalog Server)
  • Good understanding of Data and System Backup (what is backup, why is it done, what is recovery)
Nice to have:
  • Experience working an ITIL oriented environment;
  • Knowledge of Server Hardware, UPS, Switches, Storage Devices, rackmounting and connection of devices (network / power / redundancy);
  • Advanced knowledge in Excel (Macros, VB, complex formulars, etc)
  • Basic understanding of a Mobile Device Management solution, Network Layers (Layer 2 / 3), Routing, Network segmentation (VLANS) and basic network security.
  • Basic Windows Server OS Knowledge (Administration Tools, Resource Monitoring, Network Configuration, Service Roles), Windows Server OS

Descrierea jobului

Our company is developing and you can expand your career along with it!

We are currently looking for a Senior Deskside Technician who will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. He would act as an intermediary between the IT Service Desk and the site Operator Groups of the client, responsible for solving the escalated issues.
This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

  • Provides Remote Level Two Desktop Takeover Support;
  • Remotely analyses, troubleshoots and implements repair solutions for any in-scope software or hardware issues, including but not limited to: Client Operating Systems, Desktops, Laptops, Thin Clients, Mobile Devices, Printers, Screens
  • Interfaces with appropriate Field technician and support teams regarding incidents and requests that cannot be solved or completed remotely;
  • Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues – Incident avoidance,
  • Provide MS Outlook (Outlook Profile setup, Plugins, delegations, calendars, views, etc.) support and Office 365 administration;
  • Provide Apple iOS Mobile Device support.
  • Understand the basics of TCP / IP Network connections and IP address assignment (manual vs. DHCP) and administrates the File Services (NTFS Permissions, Shares)
  • Troubleshoots for Problems or Optimization of Systems;
  • If resolution is not possible remotely, they advise the end user of any potential workarounds in order to enable them to continue working whilst the ticket is being escalated to the appropriate resolver group;
  • Responsible for SLA attainment;
  • Other tasks required by the direct manager.

Descrierea companiei

Stefanini is a Brazilian company with over 30 years of experience in providing IT services globally, from IT infrastructure outsourcing to developing software applications. The company is present directly in 40 countries, through its 73 offices around the world, and has a portfolio of over 500 active clients. Clients come from sectors like financial services, manufacturing, telecommunications, the chemical industry, services, technology, the public sector and benefits from a complete set of mature and professional services, which cover the entire life cycle of an application.

We’ve been on the Romanian market for 14 years, and since then we have gathered a team of over 1600 colleagues in our offices in Bucharest, Sibiu and Targu Mures.

Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well. We believe that happy employees equals happy costumers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for a coffee and a talk on your future career with us! We have the perfect terrace for it.

Learn more about us on Stefanini page and join us on Facebook.

Expirat
Senior Deskside Technician (German)  -  Stefanini Romania SRL.

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