Publicat 24 Mai 2019 | Reactualizat 23 Iun 2019 | Expiră 24 Iun 2019

Senior Analyst, Corporate Cashback (outsourced role)

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Candidatul ideal

Your profile:

  • Previous experience in Client Support / back-office
  • Proficiency in English (Italian or German is a plus)
  • Excellent eye for details and curiosity to investigate
  • Flexibility / adaptability to cope with a dynamic working environment and a new project setup
  • Customer orientation and great communication skills to interact with a variety of clients
  • Experience with assisting customers remotely
  • Demonstrated ability to independently solve problems and to work effectively as part of a team
  • Good Excel skills
  • Previous experience with SAP and CRM systems is a plus
  • Experience in writing and documenting processes as well as work procedures is a plus

Descrierea jobului

What is the role about?

You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

Please note that this job will be on an outsourced determined contract.

In this role, you will mainly be responsible for the following activities:

  • Offer support in project activities, develop standard operating procedures
  • Collaborate with different stakeholders to ensure timely completion of project deliverables
  • Perform a series of pre-defined checks over the documents submitted by Samsung customers
  • Document and evaluate customer submissions for cashback requests
  • Create claims and process payments
  • Act as escalation point for complex issues
  • Take ownership of customers issues and follow problems through to resolution
  • Create and deliver various types of reports

Descrierea companiei

Why is Samsung SSC Europe the place to be?
The future that we wish to create begins with our employees. We invite YOU to shape the future with us. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

  • Meal tickets (15 RON / day)
  • Lunch bonus, in addition to meal tickets (max 160 RON net)
  • 25 vacation days per year
  • Private medical subscription
  • Discount to Samsung products
  • Discounted Gym subscription (WorldClass)

Senior Analyst, Corporate Cashback (outsourced role)  -  Samsung Shared Services Centre Europe

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