Publicat 03 Ian 2018 | Reactualizat 02 Feb 2018 | Expiră 03 Feb 2018

Sales and Customer Support Officer

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Candidatul ideal

  • Proficient in spoken and written English
  • Excellent telephone conversation and listening skills
  • Energetic and enthusiastic
  • Excellent interpersonal and communication skills
  • Basic PC operating knowledge and of the Internet (Social Networking)
  • Consultative selling
Special Requirements:
  • Highly productive, sales driven, results oriented
  • Ability to multi-task
  • Ability to sit for long periods of time
  • Ability to make decisions independently
  • Sales
  • Customers’ satisfaction
  • Problem solving

Descrierea jobului

With sales, the goal is to do exactly that, sell! ... With customer service, the goal is to be certain that customers get what they want. Add to that social media and you get a great mixture of skills that transforms “just a job” into a “cool job to have”.

  • Initiate outbound calls to customers who signed up for trial calling plans and promote our products function of their calling needs with the goal to convert them to paying customers.
  • Prospect referrals from existing customers’ recommendations and expand the customer base through referral networks.
  • Manage company’s Facebook account in such way to attract potential customers and engage them into signing up for using our international calling service.
  • Record outbound call history and customers feedback in detail.
  • Build long term business relationships with key customer contacts.
  • Ensure customer follow-up all the time.
  • Handle customer needs and requirements (over the phone, email or social networks).
  • Respond to customer inquiries and resolve their issues with support from technical and Management team.
  • Create and manage email campaigns to promote Zaheen Telecom products to potential customers/end users
  • Report weekly sales and objectives to the department Manager.
  • Monitor competitors’ products or services and propose selling strategies for own products or services.
  • Meet established productivity goals: sales, call handling time, records accuracy
  • Work simultaneously with multiple computer applications and databases
Our offer:
  • Base salary + Performance bonus
  • Working schedule: 8h/day (Monday to Friday);

Descrierea companiei

We are a young company, activating in the telecommunication industry (VoIP services). We combine the knowledge of the telecom industry with the goal to offer a full suite of wholesale and retail voice services designed to meet the ever changing needs of our valued clients.

Sales and Customer Support Officer  -  ZAHEEN TELECOM