Romanian Speaking Contact Center Operator

Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

Our expectations
  • Be a Romanian native speaker
  • Intermediate English language skills
  • Wishes to live in Budapest
  • At least upper secondary education
  • Contact Center experience
  • Good communication skills
  • Precision, independence and reliability
  • Good Computer and MS Office skills

Advantages
  • Additional language knowledge
  • Firm knowledge of Virtual Call Center and/or MS Dynamics software

Descrierea jobului

What will be your duties?

You will be a member of a small however cooperative team that serves the clients of BMW Group Romania.
Your duties will include dealing with the incoming email and phone requests, inquiries and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.
Furthermore, you are going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)

Handling incoming questions and requests via phone, email and chat
  • recording and administration
  • gathering further information from the BMW dealer network and competent departments and experts of BMW Group Romania
  • preparing and submitting customer information responses
Making outgoing customer service calls, such as
  • Data clarification, customer satisfaction and event-related calls
  • Lead Request handling and Follow-up calls
What do we offer?
  • You will be a member of a small cohesive team
  • We are open to your ideas and we provide a continuous development opportunity
  • Competitive salary and fringe benefits package (Cafeteria)
  • Company events (birthday, Christmas parties; team-building meetings, etc.)
  • Stable, reliable, constantly evolving business background
  • Supportive, calm atmosphere
  • Long-term employment

Descrierea companiei

Crome Communication is a privately held CRM agency located in Budapest, Hungary, providing complete CRM and direct marketing services from strategical planning to customer service solutions, database management, DM campaign roll-outs, CRM consultancy and system planning & setup.
Publicat 19 mai 2022 Reactualizat 18 iun. 2022 Expiră 18 iun. 2022
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