The RMA Desk Manager is the main contact between our customers, internal operations organization, Sales Team, Finance and logistics team.
The position will be directly responsible to ensure customer return requests are properly and accurately entered into systems and promptly communicated back to the customer.
What are the requirements
Customer service mindset
Independent employee with high working ethics, self-motivated and eager to learn
Great attention to detail, accurate record keeping, and committed to managing problems through resolution
Ability to work to deadlines and under pressure
Excellent written and verbal communication skills
Effective at coordinating multiple tasks to ensure on time completion
Positive energy, team player
Adaptable, flexible, and open minded to work in a fast-paced environment that undergoes constant change.
High Microsoft Office skills (Excel, ppt)
Excellent English skills
2– 4 years of experience related to customer service
Prior experience and knowledge of Oracle database management systems is a plus
Previous experience in similar industry will be an advantage
Previous experience in return or warranty administration experience for a hardware manufacturer will be a plus
Process returns request (RMA) received from customers ensuring they are processed in a timely manner, that data integrity is maintained and that orders entered into the system can be repaired
Maintain and monitor the orders in Oracle system throughout their complete lifecycle, making sure they are shipped and delivered to customer
Invoice customer orders according to the policy and sharing the invoices to customers
Ensure proper coordination where applicable with customers and freight forwarders on RMA return logistics.
Serve as primary point of contact for RMA issues between customers, operations, repair centers, warehouse, Global Logistics, Finance, Sales Team, Quality team
Prepare status reports and customized reports in order to provide customers with updates on their RMAs throughout the process
Governance meetings with the internal stakeholders (Regional Team, Region VP, Sales etc) for status on customers RMAs
Monitor and manage all open RMAs to ensure we are proactively following up to ensure no delays are experienced in the reverse logistics supply chain
Initiate and manage all disputes of customer return discrepancies or claims
What's in it for you?
Benefits Online Platform
Regina Maria Medical subscription
Tennis and Football
Foosball room, Darts, Xbox, Air Hockey &Ping Pong
WHO WE ARE
Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. It enables increased productivity, as well as simple and quick network modernization, positioning Ceragon as a leading solutions provider for the 5G era. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
Our vision is to create equal digital opportunities for people all around the world by delivering communication capabilities everywhere.
Ceragon takes its customers further by providing cutting-edge wireless technologies and services for the networks of tomorrow.
Ceragon’s worldwide presence spans every continent. Our team comprises more than 1,000 skilled professionals – all of which are committed to enabling the highest value for you. If you would like an opportunity to be part of our unique team, visit our career page.