As Resolution and Inquiry Center Agent, you will be providing support to end-users, which comprises troubleshooting problems, resolving financial issues and responding to general inquiries related to AP. You will operate through a contact centre help-desk, as part of our global financial shared services centre.
Accurate execution of financial-related tasks and working procedures
Perform root cause analysis, identify issues/gaps, provide resolutions
Constantly communicate with our internal and external clients
Identify areas where process/system improvements are needed
Share knowledge by contributing to the creation/update of team procedures and documentation.
Written and oral command of English and French
Excellent communication skills and customer service oriented
Good knowledge of Microsoft Office Suite
Strong deep analytical and problem-solving skills
Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
Works to completion and result oriented
Experience in customer service
Knowledge of Oracle or another ERP system
University Degree in Economics/Business
Relevant work experience in a shared services centre
Our offer towards work-life balance
Flexible working schedule organized in 3 shifts: 9:00-18:00, 10:00-19:00 and 13:00 - 22:00* Monday to Friday
Work from Home
Motivational financial package & flexible benefits
Easter & Christmas bonus, performance bonus
Direct contract with SNC-Lavalin
Team buildings, Fun@Work activities
Free French language classes
Learning and Development programs, Training, Career opportunities
Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
A friendly and dynamic work environment
CSR & Sport activities
*6 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift)
At SNC-Lavalin, we all have a common goal. What matters to you, also matters to us. You are talented and motivated, ready to explore where the future takes you and interested in pursuing a carrier in the finance and accounting fields? Come and join us! We will help you achieve your full potential.
Who we are
We are one of the leading engineering and construction groups in the world having more than 50,000 employees and offices in more than 100 countries. With over 100 years’ experience, our promise is to resolve complexities and bring integral solutions to life. We are holders of the long view. Our expertise touches every aspect of a project’s lifespan and we are committed to bringing value every step of the way. We develop solutions thought diligent and determined expertise, across sectors, divisions, and continents while being guided by our core values – Integrity, Collaboration, Innovation and Safety.
Here in Bucharest, we established our Finance Shared Services Centre (FSSC) in 2014 and we are growing ever since. We are responsible for managing core finance processes such as Procure-to-Pay, Order-to-Cash and Record-to-Report for the SNC-Lavalin entities in Canada and USA.
Find out more about us at www.besnclavalin.ro
Our offer towards work-life balance
Direct contract with SNC-Lavalin Motivational financial package & flexible benefits French Language Classes Team activities, team-building events, FunWork Employees Wellness Program – fresh fruits, free coffee and tea, chair massage, employee wellness rooms Learning and Development programs, Career opportunities CSR & Sport activities Open and dynamic work environment Flexible working schedule
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