Reservations Executive

JGM Support Services 8 poziții
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Candidatul Ideal

The requirements
  • You’ll need to be able to communicate effectively with people at all levels over a variety of channels
  • Previous experience in tourism or customer care will be considered as a valuable asset
  • Fluency in English is required. Speaking other European languages (especially Spanish, French, Italian, German & Portuguese) is highly desirable (additional payments available)
  • Customer first approach
  • Flexibility in terms of working hours, changes and challenges
  • Team player
  • Strong focus on getting the job done
  • Determination to get things right first time every time

Descrierea jobului

The department
Our reservations teams are the dynamic interface between our global network of sales offices around the world and our suppliers throughout Europe and the Middle East.
We book everything from a suite in a five stars hotel in Dubai to a meal in Chinese restaurant in Dublin … and everything in between.
Building strong and successful relationships with our suppliers ensures that we can offer our customers the best possible service at the lowest possible prices, and our teams are responsible for delivering against these objectives.

The role
Through our strong and trusting relationships with our suppliers (eg hotels, coach operators, ferry lines, railways, restaurants and tourist attractions), Reservations Executives make holiday dreams come true. They use their skills, experience and strong personal relationships to secure all of the services our customers want:
  • Through constant open communication build strong and trusting relationships with our suppliers, understand their business and achieve ‘win’ situations for the customer and our business
  • Co-ordinate our Internal departments to resolve queries and any other discrepancies
  • Ensure that all internal policies and procedures are respected
  • Action all booking requests, cancellations and amendments quickly, efficiently and accurately, input confirmations and update relevant systems.
  • Prioritise workloads to ensure that critical deadlines are achieved
  • Monitor booking situation of services and highlight to management any potential issues
  • Negotiate the lowest possible rates with suppliers to ensure profitability
  • Where customer preferences can’t be obtained, seek to find suitable alternatives
  • Build strong product and destination knowledge

The deal
Commitment, loyalty and passion are the qualities that we admire the most. In return for that we offer:

  • Competitive salaries which reflect the importance of these roles and your experience. Salaries are reviewed and discussed regularly and can increase significantly according to experience
  • Excellent onboarding and career development opportunities
  • A genuine commitment to recognise your achievements
  • Hard work deserves a break, so we offer 23 days annual leave each year plus all public holidays. Bonus days are offered according to experience
  • First class office environment which is a safe, comfortable, stimulating and fun place to be
  • Medical cover (Medlife Classic or equivalent)
  • We want you to eat well, so we offer you a meal voucher for 20 RON each day that you work
  • Opportunities to travel at discounted prices
  • Flexible work life balance through home/remote working options

Descrierea companiei

“People don’t take trips – trips take people” …

… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.

Our major client is G2 Travel Limited, a wholesale tour operator based in Hong Kong. Through a network of offices spanning Asia, the Middle East, Europe and North America, they consistently deliver on promises to make holiday dreams come true.

Our team in Bucharest is a highly experienced team of professionals who work every day to support the needs of the G2 business. Fifteen different departments provide a wide range of stimulating and rewarding career opportunities.

We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun!

Publicat 5 Sept. 2022 Expiră 5 Oct. 2022
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