Publicat 25 Iul 2019 | Reactualizat 15 Aug 2019 | Expiră 24 Aug 2019

Reporting Analyst

1 post

Candidatul ideal

  • Demonstrated teamwork and adaptable to workgroup environment
  • Excellent communication and interpersonal skills
  • Demonstrated excellent customer care, satisfaction and interpersonal skills
  • Systems knowledge: Proficient Excel (including pivot tables and advanced formula), Medium PowerPoint (including slide design, charts and tables),
  • Microsoft Access Data Base and SQL knowledge is a plus
  • High level of motivation, maturity & dependability under high pressure situations
  • Personal drive for business results
  • Ability to multitask at a high level
  • Ability to work with minimal supervision, self-motivated
  • Immaculate attention to detail
  • Able to make suggestions and work with others to implement those suggestions

Descrierea jobului

Position Overview:

The Reporting & Data Analyst role provides reporting support responsibilities to business units.
The position is a support role with accountability for reporting business with revenue & margin performance, providing reporting/analysis, driving standardization, continuous improvement and consistency across aligned accounts
The position can interact with both internal stakeholders and clients.

Major Responsibilities

  • Responsible for daily/weekly/monthly/Quarterly reporting on business trends and account performance
  • Adhere to the timelines as specified by the client for deliverables
  • Validating the QBR/MBR output
  • Provide input around SLA calculation and mitigation in line with contractual agreements
  • Implement the agreed governance process with the stakeholders (virtual participation in weekly/monthly meetings both with the customer and internal stakeholders)
  • Capable to actively contribute to team focus, ensuring complex office environments and business processes are in place
  • Manage escalations and offer assistance
  • Maintain detailed process and procedures
  • Service improvement planning including root cause analysis
  • Use data-gathering and modelling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Reporting Analyst  -  HCL Technologies Ltd.