Candidatul Ideal
We are looking for:
- Proficiency in Dutch language︀︊︈︇︋︊︂︌︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
- At least medium proficiency in English
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool, and level-headed attitude in every situation
- Excellent self-organizing skills
- A pro-active approach and willingness to work on own initiative
- Ability to work under pressure, to achieve deadlines and KPI’s
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
Descrierea jobului
- Resolves problems including clarifying the customer's questions (late deliveries, order cancellations, missing or damaged/defective items, payment issues, product specific queries and customer care related questions); determining the cause of the problem; selecting and explaining the best solution to solve the problem within policies.
- Providing product recommendation and beauty advise to consumers.
- Communicates and collaborate with peers, management and suppliers to achieve the desired outcome
- Process consumer orders, providing information to enable cross selling and upselling of products
- Provide reports, resolve technical queries and undertake associated administrative activities
- Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues
- Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
- Liaise with various internal teams to ensure knowledge is maintained and current on brands, products, marketing, promotional events and pricing
- Provide a “High-Touch” consumer service to our customers
- Follows and implements changes in procedures and work instructions received by management.
- Reporting the most common issues to Team Manager or Team Leads
- Performs other duties as assigned by the management team in compliance with the qualification and job requirements
- Handle changes in polices and work instructions received by management during training and work.
Benefits:
- Paid professional technical training
- Monthly performance-based bonuses
- 30 RON/day meal tickets
- Private medical insurance
- Various discounts for restaurants, travelling etc.
- A well-defined career path with many opportunities to grow in different directions
- Exposure to a multicultural and multilingual environment.
Descrierea companiei
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
