Publicat 05 Feb 2019 | Reactualizat 21 Feb 2019 | Expiră 07 Mar 2019

Real Time Analyst

1 post

Candidatul ideal

  • Good mathematical, analytical, communication, and organization skills;
  • Good written and verbal English communication skills;
  • Ability to work a flexible schedule, including weekends and night shifts.
  • Experience with MS Excel, MS Word, MS PowerPoint;
  • High attention to details;
  • Ability to present detailed information effectively to groups and individuals;

Descrierea jobului

  • Administration of WFM software and ACD reporting (training included);
  • Monitors site to ensure optimal staffing levels;
  • Track, analyze and report center and agent performance with reports from WFM software and ACD;
  • Analyze and report historical data and trends and develop forecast models;
  • Facilitates real-time discussions with necessary stakeholders;
  • Generate long-term and short-term forecasts;
  • Manage employee information changes;
  • Manage scheduling process;
  • Manage proactive approval and denial of discretionary activities; such as vacations, trainings, meetings;
  • Available to work in shifts, 24/7;
  • Training period: 2 weeks.

Descrierea companiei

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies. We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.

As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability. We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)In CGS we appreciate performance, involvement, leadership skills, and being a pro-active team member. Join our team: if you think you fit the profile, than we are looking forward to meeting you!

www.cgsinc.com

Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf

Real Time Analyst  -  Computer Generated Solutions Romania SRL