Publicat 08 Nov 2018 | Reactualizat 15 Nov 2018 | Expiră 08 Dec 2018

Quality & Service Business Analyst (SPS) (11:00 - 19:30)

1 post

Candidatul ideal

  • Bachelor degree or equivalent
  • Basic: Management reporting and analytics experience with mid-large teams
  • Fluent in English
  • Excellent communication skills
  • Excellent in MS PowerPoint, MS Excel
  • Excellent presentation skills, ability to discuss, elaborate on and defend key metrics with all organization
  • Experience with Tableau, SharePoint
  • Proficient in VBA

Descrierea jobului

  • Support the Quality Business Leaders with Data reporting and analysis.
  • Support functional reporting requirements and drive continued improvements in automating reporting and analysis
  • Forward looking analysis
  • Ad-hoc analysis and data requests
  • Produce trend-metrics & trend-chart reports
  • Produce Scorecards
  • Improve existing or create new reports and dashboards as required for continuous improvement of all Technical Support internal processes and delivered customer services
  • Improve automation of reporting of call-center, incident management data, knowledge base data and self-service data.
  • Coordinate and execute the timely distribution of reports to management.
  • Prepare gap analysis supporting documentation
  • Create new and update existing cookbooks / instruction files for all reporting created.
  • Preparation and distribution of various monthly reports as needed by the region
  • Creation and maintenance of KPI reports
  • Identify areas of concern and work with teams to develop corrective actions
  • Support Acquisitions
  • Make Share Best Practices in the team and involve other functions in the project environment

Descrierea companiei

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Quality & Service Business Analyst (SPS) (11:00 - 19:30)  -  Honeywell Romania SRL