Publicat 09 Iun 2021 | Reactualizat 16 Iun 2021 | Expiră 09 Iul 2021

Quality Management Specialist

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Candidatul ideal

We are looking for a Quality Management Specialist (f/m) to join our amazing OLX Hub in Bucharest.
Your opportunity...

As a Quality Management Specialist at OLX.ro you will ensure that we provide the best experience to our customers and continuously improve world-class quality processes, metrics, tools, and solutions for local operations.

...at OLX Group Romania

In Romania, we are 100+ people working for OLX, Storia.ro, and Autovit.ro. Currently from home, but usually from our cozy office in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe or, just like you, finding the best job. Storia.ro, our real-estate platform, helps people find the place they can call home – for a while or forever. Autovit.ro is the market leader of the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.

A typical day at OLX Group, in the role of Quality Management Specialist, could include:

Quality checks:
- Perform quality checks on all sales activities;
- Monitoring sales agents’ daily activities (calls, visits, emails, tasks, etc.)
- Provide feedback to the sales agents and sales leads regarding the situations he/she discovers;
- Feedback towards the team concerning the results from the quality management activity - informing emails, clarifying processes and procedures, training sessions, follow-up to make sure it is understood and performed correctly;
- Creates quality reports.
Continuous Improvement proposals:
- Draft and successfully implement improvement ideas that would benefit the team efficiency/quality
- Knowledge Management: create, maintain and provide feedback for work instructions, newcomer guides, etc.
Trainings
- Provide specific trainings to new comers and existing agents;
- Ensure the new joiners have everything they need in order to perform their activity (e.g. user accounts, knowledge with the internal processes, etc.);
- Coach and provide feedback for new joiners after starting performing the daily activities and for the existing agents.
- Create and hold workshops/share best practices sessions, soft skills trainings

Customer satisfaction:
- Making sure that customer feedback is considered and providing corrective and preventive actions
- Making sure that services and products provided satisfy customer needs

Descrierea jobului

What will you need to be successful in this role?

Strong background and work experience in Sales or Customer Support;
Strong communication and interpersonal skills – being able to adapt the message depending on the target audience;
Demonstrate understanding of in place procedures and work instructions and act accordingly, with a proven minimal rate of error
Willingness to help others and proven ability to coach and provide feedback to others;
Customer focus
Experience and proven ability in implementing improvement initiatives;
Ability to develop and sustain strong relationships with different roles and persons;
Problem solving attitude;
Ability to prioritize and manage deadlines in a fast-paced environment;
A demonstrated commitment to upholding high professional ethical standards;
Be energetic, dynamic, positive, enthusiastic and possess the ability to think laterally and act through reasoned decision making;
Possess the ability to implement and manage change in the business;
Possess the willingness to learn, improve and adapt;
Experience in using Excel, Powerpoint and G-Suite

What can you expect from us and what do we offer?

The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor;
A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places. However, the job will be remote during the pandemic, for obvious reasons;
Continuous investment in your development, through trainings. Also, the chance to connect for advice and inspiration to other professionals from all over the world;
Complex compensation package (annual performance-based bonus, medical insurance, flexible benefits compensation);
Friendly, curious and driven colleagues that get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.
Cake. Or other gifts. We like to get creative about them.

Descrierea companiei

Alatura-te echipei OLX pentru a face parte din povestea noastra!

OLX Online Services SRL este un grup global de produse și tehnologie cu peste 20 de marci mărci. 5.000+ persoane. O mentalitate.

Abilităm oamenii să-și îmbunătățească viața. Produsele și serviciile OLX fac schimbul de bunuri și servicii ușor și convenabil pentru toată lumea. Acest lucru beneficiază comunitățile locale și nu numai, ajungând cu un pas mai aproape de o lume fără risipa.

În fiecare lună, 350 de milioane de oameni folosesc principalele noastre piețe precum Avito, Letgo, Dubizzle, OLX și alte zeci de mărci locale. Mergem pentru un miliard.

Suntem mândri că suntem diferiți și lucrăm diferit. Combinăm spiritul și agilitatea unui startup-uri cu sprijinul puternic al unuia dintre cele mai mari grupuri de internet pentru consumatori din lume, Naspers.

Suntem alergici la interferențele corporative și ne place să acționăm pe piețe interesante. Improvizăm, experimentăm și ascultăm clienții.

Adunăm echipe pentru a colabora într-un mediu incluziv în care se aud toate vocile. Ne îmbrățișăm incertitudinea și schimbările de conducere.

Suntem OLX Group, vino in echipa!

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Quality Management Specialist  -  OLX Online Services SRL

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