Publicat 02 Mar 2021 | Reactualizat 01 Apr 2021 | Expiră 02 Apr 2021

Quality Analyst with Italian and English - Work at Home

1 post

	Excellent communication and presentation skills in Italian, both verbal and written
	Good English language skills (minimum B2/C1 level both verbal and written)
	Familiarity with iOS and/or macOS, or comparable technology, is preferred
	Must be proficient with Microsoft Office (intermediate Excel, Power Point)
	Outstanding customer service skills and dedication to providing exceptional customer care
	Proactive approach, ability to multitask and successfully operate in a team environment
	Adaptability to change and able to adjust priorities as needed
	Monitor and score customers’ calls based on the Quality Monitoring Form
	Provide structured feedback and coaching to Customer Service Advisor on a weekly basis
	Contribute positively towards both employee and client satisfaction
	Participate in Calibration Sessions and Quality Meetings (internal/external) according to Account needs
	Deliver quantitative and qualitative analysis to positively affect Key Performance Indicators
	Coordinate and facilitate actions on quality impacted metrics through use of relevant data analysis
	Take customer calls when needed
	Compile reports requested by the Client or Management

What we can offer you:

	40 hours indefinite contract
	Competitive monthly salary
	Learning and development opportunities
	Career prospects within the team and company
	Attractive Benefit Package
 SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.
Quality Analyst with Italian and English - Work at Home  -  SYKES ENTERPRISES EASTERN EUROPE S.R.L.

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