Publicat 10 Mai 2019 | Reactualizat 07 Iun 2019 | Expiră 10 Iun 2019

Project Coordinator - Professional Writing Services

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Candidatul ideal


  • Educated to at least Diploma level (ideally in English / Foreign Specialised Languages)
  • Fluency in English
  • Exemplary written and verbal communication skills
  • A proactive attitude
  • Time-management and an ability to prioritise a high volume of work
  • Excellent eye for detail
  • An interest in current affairs and a desire to learn more about a range of subjects
  • Good IT skills
  • Problem solving ability
  • Customer service skills
  • Ability to work calmly, efficiently, and independently in a very fast-paced environment, often with ever-changing requirements

Descrierea jobului

About us

The Project Coordinator is based in our Cluj office, working with a local team of four project managers. This local team reports to the Global Head of Professional Writing Services (Sarah Radford), who is based in London.

The team is part of a global project management team, with colleagues in London, Chicago and Singapore.

Locally in Cluj, Global Lingo employs over 20 staff, including Finance, Linguist Management, Account Managers, Project Managers.

The Professional Writing Services (PWS) division provides expertise to global clients on transcription projects.

Our Project Management team are the first line of contact with our regular clients, and therefore excellent communication skills and a proactive and creative approach to project management, problem-solving, and quality management are key qualities we seek in the successful candidate.

We have proven workflows, processes and systems in place to maintain an excellent service record, and we encourage our people to be proactive, creative and ‘think outside the box’ where necessary to provide the best possible service to our long-standing and new clients.

The role is part of a global team and provides support to clients based in international time zones. Core working hours would normally be 09:00-18:00 Cluj local time (including one hour for lunch).

The role would suit anyone wishing to learn or develop project management skills while satisfying their interest in this industry. This person must be able to work calmly and efficiently in a fast‑paced environment, provide a high level of professional support to our clients, manage ever-changing and multiple requirements, while ensuring top-quality and timely service delivery, within the scope and to budget.

Key Responsibilities

  • Act as the primary contact for a range of global clients with transcription requirements.
  • Provide professional support and maintain excellent communication with clients, colleagues, and external linguists.
  • Manage a range of transcription projects from inception to delivery, ensuring quality, service delivery, and cost control at all times.
  • Manage all projects using our bespoke business management system, GloZone.
  • Take client orders and establish a scope and budget for each project, in line with Global Lingo’s established processes and expectations.
  • Ensure a full understanding of each project at the time of confirmation, seeking additional information and guidance where necessary.
  • Assign appropriate transcribers and editors to projects, ensuring quality and cost control.
  • Ensure the delivery of all projects on time and to the quality expected by our Company and clients.
  • Raise and help manage problems, issues and client complaints according to our quality management processes and procedures.
  • Meet margin, resourcing, and quality targets on a monthly, quarterly and annual basis.
What we offer
  • A dynamic working environment
  • On the job training
  • Support from an experienced and friendly team based around the world
  • Central office location
  • Company benefits include:
    • 21 days’ holiday entitlement plus national holidays
    • Annual performance related bonus
    • Company provided medical insurance
    • Regular team building and social activities

Descrierea companiei

Global Lingo provides professional translation, interpreting, transcription and minute-taking services. We're one of the fastest growing language agencies in the UK, and one of the only agencies to specialise in minute taking and transcription, as well as translation and interpreting services of the highest quality.

With offices in London, Singapore, Chicago and Cluj-Napoca, we are growing really quickly, helping to ensure that we are always flexible enough to accommodate our clients’ requirements. We focus on providing our clients with accurate language services, which deliver value-for-money to their organisations.

Project Coordinator - Professional Writing Services  -  SC Global Lingo SRL

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