Publicat 01 Mar 2019 | Reactualizat 26 Mar 2019 | Expiră 31 Mar 2019

Product Support Manager ($100K/year) - Remote Work

10 posturi |  Aplicare externa
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Candidatul ideal

A great candidate for the Product Support Manager position will possess the following skills/experience:

  • Bachelor degree in Computer Science
  • Have strong oral and written communication skills in English
  • 5+ years providing technical support and software engineering
  • Advanced technical acumen in modern software languages
  • Be able to break down complex information for those not well versed in technical terms and processes
  • Expert in the following:
  • Java / JavaScript / CSS / HTML
  • C#
  • .Net
  • Previous experience managing an L1/L2 support team
  • Extensive experience writing playbooks for L1/L2 support teams

Descrierea jobului

Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team.

These Managers have a passion for solving complex technical issues. For those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.

From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.

As technical support experts and future leaders in the organization, your core responsibilities include, but are not limited to the following:

  • Take ownership of customer issues and work diligently to find a resolution
  • Document new solutions for use by Level 1 and Level 2 customer support engineers
  • Contribute to the creation and documentation of playbooks
  • Deliver a world-class experience in each ticket interaction
  • Provide remote technical support across multiple technologies for multiple products
  • Proactively help customers by getting in front of problems and potential issues
  • Meet and exceed weekly production and quality goals
  • Facilitate training and collaborate with teammates to improve quality

Descrierea companiei

​Crossover is redefining the way people work. A future where all high-skill jobs go to the cloud and big-data is used to help individuals and teams become more and more productive. Brick and mortar offices are history. The future of our workforce is global and will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent and are now in over 108 different countries. Crossover has developed a unique method of finding, curating, and managing cloud talent. Our platform connects customers to the world’s best people for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.

Ai aplicat
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Product Support Manager ($100K/year) - Remote Work  -  Crossover