Process Specialist Customer Data with German

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

  • Good language skills both written and spoken in English and German
  • Experience with ERP (eg.AS400/SAP) and CRM (eg. Salesforce/SAP C4C) tools
  • Capacity to work under pressure and to meet deadlines
  • Flexible mindset
  • Good analytical skills and attention to details
  • Good problem solving skills
  • Good practical knowledge of Excel
  • Good interpersonal skills and ability to coordinate
  • Good communication skills

Descrierea jobului

  • Customer master data management tasks: sets up new Customer accounts and maintains all Customer Data attributes on the existing ones
  • Price management tasks: sets up, maintains, and retires customer specific pricing as required
  • Extracts standard system reports when required by Sales associates or by other Departments
  • Prioritizes all activities to meet established service level agreements (SLA) and team measures (KPI)
  • Works with various internal customers (eg. Sales/Finance/Web Team) in a collaborative manner to effectively and efficiently support the commercial teams
  • Liaises with Sales associates/other stakeholders when further clarification of job to be done is required to ensure the task is completed accurately and effectively
  • Acts as an SME for all the operational issues (problems customer data, system issue, escalated process matters, audit request)
  • Offers technical support for the team’s Process Analysts(on all processes and regions handled within the team)
  • Reaches deadlines in line with SLAs
  • Addresses escalated queries
  • Trains the new team members if needed
  • Provides support to the Team Manager and offers advice on process related issues and on process improvements
  • Monitors the implementation of both existing and new company procedures. If needed drafts new procedures or updates existing ones

Descrierea companiei

Office Depot is the number one reseller of workplace products and services in Europe, active in 30 European countries. The Shared Service Center in Cluj-Napoca is currently the only Office Depot subsidiary in Romania. With a focus on financial services (Accounts Payable, Accounts Receivable & General Ledger), Office Depot SSC also incorporates departments such as Master Data Management, Data Management Services and e-Support. With a growing team of over 400 associates, Office Depot SSC is one of the main players in the BPO field in Cluj-Napoca.

Our motto is #GrowingStrongerTogether so you can be assured that we will welcome you in a friendly, yet professional work environment where you can evolve. To find out more about Office Depot, visit our website at www.officedepot.ro and check out our social media.

Publicat 14 apr. 2022 Reactualizat 14 mai 2022 Expiră 14 mai 2022
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