Publicat 31 Mai 2019 | Reactualizat 28 Iun 2019 | Expiră 01 Iul 2019

Process Manager

1 post
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Candidatul ideal

​Background Experience and Achievements:

  • Industry experience in computer science or business administration or a related field
  • Strong experience of IT, service delivery or consulting coupled with financial PL responsibility, strong people management experience, projects and client interaction experience
  • Ability to lead and inspire individuals and teams in direct, shared or virtual roles
  • Demonstrated ability to work collaboratively - and lead - in a matrix management environment
  • Experienced in integrating customer and operational requirements into supplier relationships, including delivery partnerships
  • Relevant language skills - very good levlel of English
  • Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements

Descrierea jobului

​Job Purpose:

  • Responsible for establishing operational processes, escalation processes locally and in line with GSD Model. Support operational management process with Delivery GM’s and VP’s, Escalation Management with Value Chain Partners including problem resolution in support of contracts and working with Delivery Account Management team members.
  • Role model the Client's culture change across the Service Delivery and the Client.
  • Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
  • Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance)
  • Supporting the transformation and growth of the business (KPI: Further profitable service revenue)
  • Developing strong relationships and teams (KPI: Strong network in place & people development is evident)
  • The role should ensure compliance to Global Service Delivery Model and specific processes for the Service Delivery Managers.
  • This is a management role, with responsibilities within a matrixed environment supporting RSDM’s and ensuring operational readiness from a process perspective.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.


Process Manager  -  HCL Technologies Ltd.

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