Publicat 04 Ian 2021 | Reactualizat 01 Feb 2021 | Expiră 04 Feb 2021

Process Improvement Specialist

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Candidatul ideal

The Operational Excellence team is responsible for supporting our Delivery and Service departments by bringing cross-functional teams together to design, govern, and improve upon our processes and tools. The OpEx team plays a critical role in helping to create a repeatable, consistent, and reliable successful client experience.


  • Consult on, research, develop, content in support of Delivery and Service best practices including document templates and supporting guidance articles
  • Professionally coordinate and manage, in conjunction with colleagues in review processes
  • Edit copy received from internal sources and experts within agreed timescales
  • Help establish and maintain consistent corporate standards across content types
  • Maintain the Best Practice Confluence dedicated space
  • Support, mentor, and serve as a resource for peer questions on best practices
  • Work with other teams to communicate upcoming and confirmed changes to best practices
  • Manage continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures, and supporting technology is reviewed and enhanced where applicable
  • Analyze feedback to ensure the design of the best practice aligns with the business priorities and delivery principles to add the greatest value to our colleagues and clients
  • Monitor, manage and report on agreed actions related to feedback
  • Close the loop on feedback with individuals to build confidence in the continuous improvement of best practices

Descrierea jobului


Essential Skills:

  • Excellent written and verbal communication skills in Romanian and English
  • Strong time management skills
  • Strong organizational skills, being able to manage in-line with pre-agreed priorities
  • High attention to detail
  • Ability to develop content that conforms to prescribed styles and format
  • Ability to effectively engage top management, senior leaders, peers, and third parties in focused discussions around key topics
  • Ability to read, analyze, and interpret information
  • Professional and friendly demeanor
  • A passion for delivering high-quality resources, supporting colleagues, and creating the best client experience
  • Understanding of office management systems
  • Aptitude/desire to work with new tools
Desirable Skills:
  • Previous experience with Confluence preferable or any other tool.
  • Business Process Management/Re-Engineering experience
  • Six-sigma certification
  • ITIL certification will be considered favorably

Descrierea companiei

DARWIN is a SaaS provider of global employee benefits and employee engagement software. With over 4 million lives on Darwin™, our multi-award-winning platform connects employees with their benefits and is helping to achieve our purpose – to change benefits. For good.

As part of Mercer Marsh Benefits, our combined global benefits consulting, digital and broking expertise creates a unique proposition – benefits that truly benefit. Being an industry leader with a challenger mindset, MMB and Darwin are creating truly meaningful choices and experiences for millions of employees in more than 150 countries.

DARWIN will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.


There’s nothing ordinary about DARWIN :)

Our passionate PINK culture, benefits expertise, collaborative partner ecosystem and our innovative technology are as extraordinary as our people. Our people, power the rocket ship that is our Darwin™ product – a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.

500+ DARWIN People are devoted to helping HR and reward professionals to deliver impactful, cost effective benefit schemes, whilst enabling their employees to engage with their benefits, throughout their lives. We work with the world’s leading employers to maximize the power of Darwin™ in over 85 countries and around 25 languages

If you wish to apply directly please send us your detailed English resume at:

For more information please visit our careers website:

Process Improvement Specialist  -  DARWIN

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