Fluent in French language, speaking/writing/listening
Fluent in English language, speaking/writing/listening
Technical skills :
Microsoft office suite (Excel, Word, Power Point)
Skills and Abilities:
Payroll industry, process, and France-specific knowledge and expertise
Ability to use ADP systems and processes accurately and consistently; “SAP” HR/Payroll expertise
Customer Service Skills, Client focus
Interpersonal and Communication Skills, written, listening and verbal, in country of servicing (France) and English
Troubleshooting/problem resolution skills
Ability to organize, prioritize and multitask
Team oriented/Team Player
Ability to work under pressure while maintaining deadlines
Attention to detail
Possesses a continuous improvement mind-set and is receptive to change
Must be able to demonstrate competencies as detailed in the Leadership Expectations for Individual Contributors
Ability to anticipate issues and involve the manager when the case
Transparency and Integrity
Ability to work in a multi-cultural environment
The local Payroll Specialist is the single point of contact for the client (manages the payroll production and the client relationship for a portfolio).
In addition this role will participate in system testing as needed, provide consultation to clients and others.
Produce timely and accurate payroll- includes all interfaces and payroll processing activities;
Produce monthly and annual declaration
Act as day-to-day liaison with client designated contacts for payroll-related processing; Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues. Work effectively across ADP France to resolve client issues.
Maintain client payroll procedure manuals and business process documents
Request processing (emails/calls/E service ticket)
Attend to each legal training and review all statutory changes
Control all the client’s impacts following all statutory changes
Meet the contractual requirements and the payroll scope
Respect all deadline mentioned in the client’s contract and a high quality of work
Deliver the internal and external KPI
Suggest processes and controls tools improvements
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
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