Passion - Client Service Management
Education – Bachelor’s degree
Experience – Minimum of 3 years of related in country payroll experience in a payroll service environment
Local payroll platform knowledge and expertise
In-depth knowledge of in country payroll regulations.
Skills and Abilities:
Local language expertise in their respective country
Excellent written and verbal communication skills in both local language (Spanish/Italian) and English
Ability to maintain priorities in a constantly changing environment
Strong organization skills
Expertise using MS Office applications
Ability to travel
The In-Country Client Account Manager (ICAM) is a payroll service position focusing on payroll and customer service responsibilities. The ICAM works on a portfolio of Clients and interfaces with internal teams being on location with the ADP Best of Breed country partner. The ICAM is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The ICAM will participate in ongoing client account services training and will be responsible for contributing to internal projects while developing and learning their ongoing client base. The ICAM is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains. This position reports to the Onboarding Lead for the first 3-6 months and then will report into the Supervisor of Client Services. The ICAM is responsible for ensuring the overall quality, accuracy, and on-time delivery of specified country payroll while increasing client satisfaction.
Essential Duties & Responsibilities
Participates in ongoing training sessions on company protocols for payroll management and client services for the first 3-6 months of initial start date.
Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo’s processes and protocols.
Works effectively within the team to ensure all department deadlines and payroll deadlines are met.
Responsible for generating reports to analyze, audit, reconcile and verify country specific payroll data.
Strong communication and cross cultural skills to collaborate with international team members.
Responsible for the accuracy and timeliness of each Client’s payroll.
Complete and deliver monthly checklist metrics:
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
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