E momentul să sărbătorim și să îți mulțumim că ești alături de noi! Hai să revedem împreună aventurile prin care am trecut și să descoperi surprizele pe care ți le-am pregătit
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-Experience of working preferably in a BPO industry or in a shared service or back office environment in Order Management Process
-At least one year of work experience in Customer Support
-Fluency in English and Turkish
-Knowledge of computer MS Office and on-line tools and other ERP in Order Management( SAP know-how will be considered a plus)
-Ability to work & communicate with people across organizational units & across levels -Excellent communication skills and customer oriented thinking
-Strong analytical skills with an ability to solve a problem with a win-win negotiation approach
-Ability to plan, prioritize and organize tasks in order to meet the defined SLAs
-Leading by example and ability to handle stressful situations
-Knowledge of Client and end user requirement
-Responsible for carrying out a high quality Customer Service by creating robust documentation and process mapping and be part of an end to end support of Transition
-Act as a support enabler to develop SOPs and Training Material , based on knowledge capture
-Reviewing requisitions for quality assurance, processing changes. This includes: verification of commodity codes, review for preferred suppliers, and ensuring price quotes are attached;
-Communicate with the local unit people for solving issues on requests;
-Placing purchase orders in line with the requests;
-Following up, cancelling, postponing and speeding up orders;
-Contacting suppliers and ask for quotations and order confirmation;
-Send purchase orders to suppliers;
-Solve invoice discrepancies in agreement with the local unit.
By joining Wipro, you have the opportunity to:
-Grow in the organization and develop and learn constantly
-Access a variety of training programs (job related and soft skills training)
- An attractive and flexible benefits package that offers each WIPRO employee the possibility to choose among a large variety of benefits that suit them most( meal vouchers, gift vouchers ,vacation vouchers, transportation, sport activities, professional courses, etc)
- Health &Life insurance and dental scheme;
If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.
Looking forward to meeting you!
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents.
About WIPRO in Romania
In Romania, Wipro has development centers in Bucharest and Timisoara and is present since more than 10 years. Today, the company's facilities in Romania serve more than 30 clients in Europe, supported by over 1200 employees. Wipro's clients span across the retail and consumer goods, healthcare, manufacturing and telecom industries, among others. To match our growth plans, we are looking for enthusiastic and self-driven individuals with excellent communication and customer service skills. We have built a deep domain expertise and our diverse job opportunities range in more than 20 different languages:Finance & Accounting HR Admin Order Management Customer Support IT/Technical Support
A career at Wipro means a life-long opportunity to explore your potential, continuous growth, and the joy of working on the latest technologies alongside the finest minds in the industry. An inspiring combination of growth prospects, continuous innovation, fair play and a great work culture makes Wipro an exhilarating place to be in.
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