Basic skills on Steelcase products
Knowledge of dealership network and distribution channels
Knowledge of processes and organization of industry and logistics
Language skills: excellent knowledge in English and German (French would be a plus)
Excellent IT skills: SAP, Outlook
Receive and processes customer orders
Fulfills customer requests and ensures customer satisfaction (order amendments)
Handles customer orders on a accurately and timely manner
Deals with Customer amendment requests and ensures that they are handled accurately
Supports the front office in providing pro-active information about the life cycle of his orders and requests
Flexible team player
Is able to backfill in case of need any back office position in order to ensure an optimum customer satisfaction
Escalates any issues which may interfere in the continuous flow of order and amendment treatments
Provide continuous improvement and feedback on recurrent issues
Keeps a critic eye regarding the processes and escalates the issues faced
Ensures pragmatic feedback about quality issues or questions received from the dealers
Escalates any critical issues to his team leader
Respects processes and procedures defined at the departments level
Identifies process issues and elevates for resolution
Liaise between Steelcase Dealers, Sales, Specials, Factories, Logistics and Transport to solve dealer requests
Design the Future
At Steelcase, we believe the places where people work, really matter. Great places can inspire, accelerate innovation, enhance wellbeing and connect people to each other and to the purpose of their organization. By studying how people work and by bringing human insights to the places where they work, we help organizations to achieve a higher level of performance.
We’d like to invite you to begin a journey with us.
In 2011, we opened a new Business Center in one of the most vibrant cities in Romania –
Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.
We’d like to invite you to become a member of our Steelcase team and work for a global leader in one of our inspiring spaces.