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Publicat 12 Iul 2006 | Reactualizat 06 Aug 2006 | Expiră 12 Aug 2006

OPN Interaction Center Representative - Turkish

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Candidatul ideal

QUALIFICATIONS:

- 1-2 years Customer Service experience in a large multinational company, preferably within the IT Industry.
- Telesales and/or telemarketing experience.
- Fluency in English and Turkish.
- Excellent verbal and written communication skills essential.
- Ability to work within a team of people driven by delivering exceptional customer service.
- Third level Education or equivalent business experience an advantage but not essential.

Descrierea jobului

The primary focus of the OPN Interaction Centre rep role is to provide a high level of customer service to Oracle\'s Partner Program members. These clients sell Oracle products and services. Your role will be to provide information, marketing material etc to existing Oracle Partners as well as canvas the market for potential new Partners. This role is task orientated with a high volume of inbound and outbound call handling expected. Your customer service orientation will involve working the hours of your market country and delivering at all times a high level of professionalism.

RESPONSIBILITIES:

- Handling of inbound queries from existing Oracle Partners over the phone, by e-mail and webconference.
- Responsible for existing member renewal.
- Conduct Outbound Marketing Campaigns.
- Proactively handle multiple tasks, ensuring service level to Oracle Partner Support.
- Network is maintained at all times, there should be a real focus on customer care.
- Management of a Central Email Account and Contact Me Link.
- Promote the use of E-Business Tools, conducting web seminars with new and existing Oracle Partners.
- Assist and encourage existing Partners to generate Oracle Revenue by helping them to avail of their Partner entitlements in the areas of Development, Sales, Marketing, Education and Support.
- Continuously undertake training to ensure Oracle product and business practice knowledge is up to date.
- Working with other OPN IC team members to ensure learning is shared and that team goals are achieved

Descrierea companiei

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Please submit your CV in English! Thank you!

Expirat
OPN Interaction Center Representative - Turkish  -  Oracle Corporation

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