Publicat 25 Sep 2018 | Reactualizat 23 Oct 2018 | Expiră 31 Oct 2018

Operator Contact Center Associate – French or German (plus English)

4 posturi
Main Responsibilities:
Deliver exemplary customer service via phone calls;
As a part of the Contact Center team, answer inbound calls from airlines passengers and handle queries about Flights and Airport Information, as well as other aspects of airline and airport services such as online check-in, baggage queries etc. Required Skills, Abilities:

Communication: Excellent Communication Skills in German (and English) is a mandatory requirement;

Specialized skills (Air Travel): Previous work experience in an international airport or airline environment / operation
s is a valuable advantage;

Specialized skills required (Non Travel): Good communication and customer service skills, any experience in BPO / Contact center will be an added advantage;

Education qualification: Graduate in any discipline / Under graduates;

Customer Service abilities with a strong focus on solving clients requests;

Attention to details;
Proficient in Microsoft Office, Outlook;
Willing to work in a 16x7 environment with rotational shifts;

We offer:
Competitive salary package
Thorough training enabling all team to perform effectively
Career growth opportunities within a developing team
Attractive work environment in new offices

Our activity is in City Offices floor 1 BUCHAREST InterGlobe Technologies (IGT), is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Outsourcing (BPO) and Consulting.

With 10,000 employees across five continents, the IGT service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain.
IGT is a part of InterGlobe Enterprises Pvt. Ltd. (InterGlobe), a leader in aviation and travel related services‚ growing the market through innovation and service leadership. Established in 1989‚ with headquarters in Gurgaon, India‚ today InterGlobe has a network of 126 offices across 59 cities globally.

The InterGlobe group employs more than 26,000 professionals across its businesses which include IndiGo (InterGlobe Aviation – India’s largest passenger airline), InterGlobe Technologies‚ InterGlobe Air Transport‚ InterGlobe Technology Quotient and InterGlobe Hotels.
Operator Contact Center Associate – French or German (plus English)  -  SC INTERGLOBE SERVICES AND TECHNOLOGIES SRL