YOUR WORK-LIFE OPPORTUNITY:
Join us as an Operations Supervisor and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
Previous experience as a dispatcher or similar position
Good skills in MS Office, G-docs and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent problem-solving ability
Fluent in English
Positive and patient
An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
Monitor, anticipate and manage the live operation to ensure a great user experience
Manage real-time fleet capacity
Lead the communication with the fleet for ongoing orders
Give an structured and actionable daily feedback to the ops managers
Ensure a smooth operation by coordinating communication with Live Ops support
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
EXPERIENCE OUR GLOVO LIFE BENEFITS:
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives… all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).
WHAT YOU’LL FIND WHEN WORKING AT GLOVO:
Gas: We work with energy, innovation and passion for what we do. We are committed.
Care: We act in the best interest of a sustainable future.
Good vibes: We always see the positive side in every situation and act with fairness and honesty with everyone regardless of gender, sexual orientation, religion, and abilities.
Stay Humble: We embrace mistakes and feedback to learn from them.
Glownership: We roll up our sleeves and get work done no matter our position and level.If you believe you match these values, we look forward to meeting you!