Operations Specialist with English
- English knowledge;
- Problem solving skills;
- Customer orientation;
- Good knowledge of MS Office package:
- University degree preferred;
- Minimum 2 years of experience in a related field.
- Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
- Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests;
- Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open;
- Keeps the volume of financial disputes to a minimum and actively works to closing them as soon as possible once they appear;
- Provides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy;
- Escalation ownership.
SwiconGroup has been one of the leading members of the Hungarian IT arena for almost a decade, since 2017 present also in Romania . At our Budapest-based, creative company we are using industry standard methodologies and leading-edge technologies to deliver top-notch business solutions for our clients. O