Candidatul Ideal
• Experience:Experience leading cross-functional teams and managing large-scale business operations. Proven ability to scale departments, optimize workflows, and develop high-performing teams.
• Strategic Leadership: Ability to integrate, manage, motivate, and develop a large teams.
• Talent Management – Strong skills in recruitment, team development, and workload management.
• Analytical Skills: Strong problem-solving skills and the ability to analyse complex data.
• Communication & Collaboration: Exceptional interpersonal skills to work across different teams and stakeholder groups.
Would you like me to refine this further based on any specific industry or company type?
• Project Management: Proven experience in managing projects from inception to completion.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Technical Skills: Proficiency in using relevant software tools and platforms.
Descrierea jobului
We are seeking a dynamic and experienced Operations Manager to join our team. The role will play a crucial role in driving the strategic integration and leadership of the Marketing, Recruitment, and Recruitment Admin teams. This position is designed to enhance business outputs, streamline operations, and support the organization’s ambitious growth plans. The manager will be responsible for facilitating alignment with the company’s goals, ensuring that all teams work collaboratively to achieve higher efficiency and effectiveness.
Main Duties & Responsibilities:
Strategic Integration & Collaboration
• Oversee the seamless integration of Marketing, Recruitment, and Recruitment Admin teams.
• Foster a collaborative environment that enhances productivity and innovation.
• Scale up the department in coordination with existing local leadership.
Business Performance & Growth
• Drive improvements in business outputs by optimizing key performance indicators (e.g., freelancer onboarding, cost reduction, market expansion, and business reporting).
• Strengthen the company's positioning in the EU market through targeted strategies to enhance brand visibility and reputation.
• Support organizational growth by implementing recruitment and marketing strategies aligned with long-term business objectives.
Operational Excellence
• Establish a robust, mature, and scalable operational framework to ensure high-quality service delivery across all functions.
• Ensure monthly focus delivery targets are met while maintaining strategic business objectives.
• Manage team workloads efficiently, especially during high-demand periods.
• Oversee and maintain the Dals Performance Management system.
Leadership & Team Management
• Directly manage 3-5 Team Managers and indirectly oversee 40-55 employees.
• Provide operational backup support for the Team Leaders and direct manager to maintain team continuity and stability.
• Lead the transition and knowledge transfer for new services.
• Develop comprehensive training plans and detailed process documentation.
Voice of the Linguist & Service Optimization
• Capture and integrate feedback from linguists to refine service delivery and enhance satisfaction and performance.
Recruitment & Talent Development
• Provide direct input into the selection and recruitment process.
What’s In It For You?
Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
• Hybrid work set up (4 days in the office, 1 day from home)
• Private medical insurance
• Meal tickets (30 RON/Day)
• Yearly Eyeglasses Replacement Budget (600 RON)
• 22 Annual leave days, with +1 annual leave day per year worked
• Welcome package
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business
Descrierea companiei
About Dals
Everyone Understood
At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.
Our People are our future. We take care of them.
Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.
• Disability Confident Committed employer
• Armed Forces Covenant pledger
• Ministry of Defense Employer Recognition Scheme Awardee
• Mindful Employer
• Able Futures Member
• Accredited Real Living Wage Employer
• Employers Network for Equality & Inclusion member
If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.
Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.
https://dals.co.uk
