We are looking for a self-conﬁdent, well organized and motivated person to lead the team in our Bucharest Studio and oversee the daily Operations quality performance and run operations effectively.
Operations Manager is responsible for enhancing the customer experience and delivering exceptional performance quality results across the key dimensions of game, leading quality and staff productivity through the provision of effective methods and strategies.
Experience managing supervisors or first-time managers (3+years);
Minimum one year of experience in managing Team managers/Team Leaders in Live Dealer Casino operations;
Promotion and implementation of best practices in Live Dealer Casino operations;
Experience and ability to optimize studio operations applying Lean and Six Sigma methodologies;
Proven track of records of significant quality improvements and optimizations in Live Dealer Casino industry;
Good knowledge and ability to address complicated client complaints and requests;
Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;
Good knowledge of physical security standards in 24/7 studio;
Experience managing units 100+ employees with significant volume of entry level employees is a merit;
Financial basic knowledge and budgeting experience;
Excellent English spoken and written language skills
Extremely strong leadership qualities
Strong project management experience with ability to work independently
Good negotiation, mediation, and problem-solving skills
Preferably staff couching, mentoring, and developing skills
Good computer literacy skills
High level of stress resistance
High sense of urgency
Good prioritization skills
Result-oriented attitude and high sense of responsibility
Running Studio Operations in compliance with global regulations, guidelines and requirements by developing strong management team and setting operational goals for each function.
Identifying the necessary adjustments and/or improvements to meet globally set KPIs and OKRs;
Planning, monitoring, appraising, and reviewing job contributions of Shift Managers and Specialists involved in Operations Management
Orienting, training, and developing studio staff
Accomplishing staff results by communicating job expectations and feedback, offering daily support, direction, and assistance to the subordinates on all areas
Motivating team and individuals to achieve set targets.
Ensuring continuous and properly organized communication flow within a team and with other departments
Analyzing and resolving quality and service issues, identifying trends and recommending system improvements
Gathering and analyzing studio key metrics
Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs.
Initiating projects and following up and keeping track of ongoing projects
Involvement in Operational staff and product delivery planning, reviewing, and monitoring
Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget
Possibility to prove yourself in dynamic environment
Wide exposure to business
Opportunity to progress in your career within the company
Professional and personal development
A friendly working environment
Competitive salary package
7 CARD package
Evolution Romania is part of the global Evolution Gaming Group, the world-leading B2B provider of video-streamed Live Dealer gaming, committed to delivering unique and flawless gameplay across multiple platforms through revolutionary product innovation. Firmly rooted in our values: ALIVE, do RIGHT and work TOGETHER, we are on a quest to lead the way in an industry which is pioneering technical solutions and pushing the limits of what has been done in terms of online user experience.
Our services have won multiple industry awards, including 'Live Casino Supplier of the Year' at the 2019 EGR B2B Awards for ten consecutive years and 'Casino Content Provider of the Year' in the 2019 EGR North America Awards.
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