Operations Manager with Spanish&English

Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

  • Experience in working with people on different levels
  • Previous experience, minimum 3 years in a leading experience in a role of Team Leader or above (Team Coordinator/Team Manager)
  • Thorough understanding of best practices in customer and client service environments covering people, process, and technology
  • Higher/further educational qualification or the equivalent
  • Proficient level of English
  • Proficient level of Spanish
  • Second language (Hungarian, Italian, Spanish, Greek, Portuguese, Adriatic) is an advantage
  • Client management previous experience is a big plus
  • Strong influencing skills and ability to influence outside areas of direct control
  • Technical or specific skills (e.g. technical, computer)
  • Excellent leadership and people management skills
  • Able to prioritize workload to meet challenging deadlines and ability to multi-task.
  • Experience in working to achieve and exceeding client expectations, KPI’s and Service Level Agreements
  • Proficient with writing reports, business correspondence and procedure manuals

Descrierea jobului

  • Acts as the primary interface between SYKES and the client's department(s)
  • Identifies problems, analyses trends and implements corrective and preventive actions
  • Translates client requirements into effective local level goals and objectives
  • Ensures the team(s) has/have complete awareness and understanding of all SLA’s, KPI’s and business objectives
  • Prepares, implements maintains and reviews existing client projects
  • Sustains and grows business partnerships with clients by offering proactive solutions
  • Achieves and exceeds client service level agreements
  • Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary
  • Accountable for the performance of supervisors by coaching, creating and maintaining development plans, setting objectives, conducting performance appraisals, recommending training and encouraging individual employee participation in decision making
  • Completes, maintains and processes pertinent paperwork and records
  • Responsible for ensuring that all related prices, costs etc. are kept up to date
  • Adheres and reinforces SYKES policies and values
  • Measures and tracks financial performance against forecast and budget
  • Makes various decisions relating to new and existing business within their client group
  • Makes decisions relating to customer service and/or technical support issues
  • Makes budgetary decisions

Descrierea companiei

SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe, we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.

Learn more at www.sitel.com

Publicat 18 mai 2022 Reactualizat 17 iun. 2022 Expiră 17 iun. 2022
Nu îți face griji, poate joburile de mai jos îți pot fi de folos

Folosim cookie-uri pentru a-ti oferi o experienta personalizata. Permite activarea acestora pentru a beneficia de avantajele lor.