OPERATIONS MANAGER-DUTCH

Majorel - 1 poziție
Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

REQUIREMENTS:
-Track record: Minimum 2 year of experience as a Team Leader/Supervisor or in Management and a minimum of 3/4 years of work in call center. (preferable also experience as an OPS manager)
- Born Leader: having a strong will and leadership skills. Being on the spot with a strong charisma and excellent presentation skills.
- Handling tasks and organizing them above all else based on the priority and deadlines.
- Result driven: Having the ability to analyze industrial metrics and to identify and develop plans both individually on emerging issues that impacts the both the customer and market.
- Having a strong knowledge of the business processes and procedures.
- To strive for quality as well as operational KPI`s as required by the management.
- Mentor: Transferring wisdom and knowledge and willpower to the team in order to meet their target both individually and team wise in accordance to the business targets
- IT skills: Proficient knowledge of (Word, Excel, PowerPoint).
- Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
- Spoken and written Dutch language skills to native standard (including business correspondence), thorough understanding of the native culture
- Business English

Descrierea jobului

RESPONSABILITIES:
- Protector: Disciplinary responsible of the agents actions
- Evaluator: Following and monitoring the performance of his team members in the areas of: Productivity, process adherence, customer satisfaction, schedule adherence and employee development happiness.
- Mentor: to guide, teach and help agents by providing individual coaching feedback that focuses on improving the workflow as well as the communication and quality result of the customer support representative
- Informant: Providing reports to both to the team and Management regarding the team performance. Responsible of reaching the quality targets as well as to communicate them to the team
- Traffic controller: Taking accordingly to the flow within the department (to manage inbound volume, to meet clients handling targets, as well as to provide breaks, or ask for overtime)
- Coordinator: Driving and holding regular meetings with the team

OUR OFFER:
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services @ the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Lunch vouchers

Descrierea companiei

Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas

Publicat 6 mai 2022 Reactualizat 13 mai 2022 Expiră 5 iun. 2022
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