Candidatul ideal

We are seeking an experienced Operation Manager to join #theAteam in Bucharest.
You will become Ascensos reference for client escalations, providing appropriate solutions and alternatives within the time limits and making sure tickets are solved to a high standard.
As #theAteam Bucharest will be looking after Operation Manager, the ideal candidate is organised, friendly and has a strong sense of customer service.

Please NOTE: Due to the global situations, our job opportunities are temporarily remote, our office is based in Bucharest and we expect to resume the activity on site after the pandemics.

This role is for you if you accomplish the following requirements:

• Advanced French and English (C1 required)
• University degree.
• Minimum of 2 years’ experience in BPO/ call center
• Excellent communication skills.
• Strong organizational skills to give the team direction
• Financial knowledge
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Previous experience as an Operation Manager or Project Manager directly managing and developing front-line leaders, team managers and advisors
• You are passionate about providing the best service to our corporate clients

Descrierea jobului

• Managing the day-to-day activities of the team (team managers, advisors, quality control, trainer, resource planners and reporting- 100+ employees)
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Collect, track, & present metrics related to processes, team accuracy and efficiency
• Drive improvements in efficiency, throughout and cost across the project
• Motivating the team to achieve organizational goals
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills
• Conducting quarterly performance reviews
• Creating a pleasant working environment that inspires the team
• Financial tracking of project profitability

Benefits

• We have attractive compensation and incentives:
• Meal Tickets
• Coffee and Tea on site
• Free health insurance package
• Relax areas
• A young and friendly work environment.
• An interactive learning experience.
• Lots of growth possibilities (more than 90% of advancement & promotions come from internal resources).
• Paid training period.
• Very attractive salary package + performance bonuses.

Descrierea companiei

About Ascensos Contact Centres: Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced multilingual customer service, offering multi-channel customer contact solutions across traditional, digital & social channels. We recognise talent. For us it’s all about loving what you do. Whether its clients or staff, delivering with a “personal touch” is truly important to us.

Ascensos’ headquarters are based in the UK, where we currently have three sites and opening a fourth site shortly. Our multilingual sites are located in Bucharest, Romania and Boxtel, the Netherlands.