Publicat 18 Iun 2019 | Reactualizat 15 Iul 2019 | Expiră 14 Aug 2019

Operations Executive with Italian

1 post

Candidatul ideal

  • Language competency – good level of Italian and English;
  • Ability to convey concepts and ideas effectively to a variety of audiences;
  • Good communication skills both verbal and written;
  • Ability to liaise with clients and third-party suppliers;
  • Maintain strong working relationships with internal business units;
  • Ability to prioritize activities and tasks effectively;
  • Proactive approach and self-motivated;
  • Attention to detail;
  • Familiarity with relevant service offers is a plus;
  • Understanding of workflow processes and ability to adapt;

Descrierea jobului

Summary:
The position is a support role with accountability for partnering with the account team to provide asset management, billing, reporting/analysis, driving standardization and consistency across aligned accounts.

Billing and Meter Read Management

  • Management of remote meter read collection for nominated accounts;
  • Management of Invalid Reads;
  • Completion of month end billing for nominated accounts;
Asset Management
  • Act as the centre of competence regarding asset management.
  • Device management within tool suite for nominated accounts (proactive database maintenance, system updates, MACDs, connectivity management, etc.)
  • Ensures the accuracy of the information uploaded in the systems.
Reporting
  • Creation of customer facing management information packs for nominated accounts (SLAs, volumes, incidents, etc.);
  • Ensures that the SLAs and KPIs are always reported/calculated according to the contracts;
  • Ensures that reports are always in accordance with the company’s brand;
  • Management of documentation;
Breakfix Management
  • Update the CSO calls trackers (XOS, XPS, XPPS, Escalation) and send the daily reports to the SDM’s;
  • Escalate urgent calls to the tech partner;
  • Attend the daily conference call with the Xerox process owner and the tech partner.

Descrierea companiei

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 120,000+ ‘Ideapreneurs’ working in 39 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Website: http://www.hcltech.com

Operations Executive with Italian  -  HCL Technologies Ltd.