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(Recent University Graduates Welcome)
Join thе hottest startup from London in our brand new Bucharest office!
Drover is a London-based venture capital-backed marketplace startup offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.
Our 130-strong team work out of our London and Lisbon offices and we have just opened a 3rd office for Drover in Bucharest. In this new office, we plan to build out an energetic, proactive team helping our customers make thе most of Drover. If thе idea of being one of thе first Droverians in Bucharest and laying thе foundations for what will become a 100-person office sounds exciting to you, keep reading!
At Drover, we service two types of customers:
Professional Drivers (called PCO internally): we help drivers who make their living via platforms like Uber and Bolt (Taxify) access a vehicle licenced for use as a taxi by thе relevant authorities
Consumers (called B2C internally): we also service consumers who simply need a car for personal use
As an Operations Associate, you will own essential work streams that keep thе wheels turning in our day-to-day operations for thе benefit of both our PCO and B2C customers. Each member of our Operations team is responsible for one or more of thе following processes:
Arranging deliveries and collections: making sure our customers receive thе vehicle they booked on time and in mint condition is an art when you’re dealing with dozens of new bookings every day!
Arranging maintenance and servicing for cars in our fleet: our customers book cars on our platform for up to 2 years and it’s on us to ensure those cars are maintained and serviced as needed.
Handling damages and expense requests: sh*t happens and when it does, we make sure damages are repaired quickly and at a fair cost to be borne by whoever is responsible
Managing insurance claims: not even our customers can avoid thе occasional accident - when that happens, we help all stakeholders through thе process of claiming through insurance
If you are selected for a phone interview, our recruiter will explain all vacant roles in our Operations team and help route your application to whichever is thе best fit for your skills, experience and preferences.
Drover is a VC-backed, growth-stage marketplace company offering monthly, all-in car subscriptions to customers who want to experience car ownership as it should be: digital, flexible and at a fair, transparent price. For some more detail, check out our press coverage in TechCrunch, Forbes or CityAM.
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