Officer, Credit Control

• Monitorizarea zilnica a tuturor conturilor alocate, persoane fizice, fiind asigurata tratarea fiecărui segment al clientelei conform standardelor de calitate stabilite;
• primirea apelurilor de la clienţi si furnizarea informaţiilor catre persoanele fizice privind limita de creditare, condiţiile contractuale, cererile de rambursare; aplicarea tehnicilor de negociere si de recuperare a datoriilor, la standardele de calitate stabilite;
• tratarea proactiva a situatiilor incadrate in procedura de bill shock, urmarindu-se atat recuperarea eventualelor costuri, dar oferindu-se si o experienta memorabila clientului;
• revizuirea criteriilor de evaluare a clientilor pentru a rafina evaluarea comportamentului clientilor.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Togheter we can