Publicat 08 Apr 2021 | Reactualizat 14 Apr 2021 | Expiră 08 Mai 2021

NOC Team Lead

1 post

Criterii de selecție

  • Cunostințe de limba engleză

Candidatul ideal

The NOC team lead will lead a team and motivate them in order to ensure business continuity. The NOC team lead coordinates incident reports across all functional and virtual groups. The position is a 24/7/365 role. This position will oversee how incidents are communicated, how infrastructure is monitored and transmits relevant reports to business partners and senior management. This position can also participate in projects to improve the current incident management process.

Experience Requirements:

  • 2+ years of technology experience, including troubleshooting and performing root cause analysis of complex IT solutions
  • Experience in incident, problem, and change processes and tools
  • Working knowledge of IT operations and support organizations
  • Knowledge of problem and incident management tools and best practices
  • Strong problem-solving and analytical skills
  • Strong AWS experience, Active Directory, Network design and configuration
  • Strong leadership skills
  • Teamwork, results oriented, and self-motivated
  • Strong decision-making skills
  • Strong organizational skills; ability to manage multiple projects with competing demands for resources.
  • A focus on business satisfaction, with strong interpersonal skills and responsiveness
  • Ability to communicate with all levels of technical and management staff
  • Fluent in English (speaking and writing).
  • Customer Service
  • IT-Infrastructure Background
  • ITIL certification is a plus
  • Must be able to manage multiple tasks concurrently, work under pressure, and be able to produce under a mission critical environment.
  • Coaching skills and ability to generate team spirit
  • Continuous improvement skill set
  • Automation mind set for redundant tasks

Descrierea jobului

Essential Duties/Responsibilities:

  • Oversee day-to-day NOC operations, escalations, ticketing, and communications
  • Work closely with development teams to ensure timely and reliable releases to production
  • Work closely with other technology teams when troubleshooting and performing root cause analysis
  • Oversee maintenance activities
  • Ensure SLAs are met for system uptime and within the ticketing system
  • Ongoing ticket review to ensure quality and proper procedures are followed
  • Continual improvement on existing processes and procedures
  • Proactive communication of network and system health, issues, and down-time
  • Develop and maintain processes for providing on-call support
  • Ensure change management procedures are followed
  • Technology evaluation and recommendation
  • Create and maintain network and systems documentation
  • Test and maintain disaster recovery procedures
  • Assesses impact and progress during major and minor incidents to ensure escalation is timely and appropriate.
  • Enter incident details and keep information updated in a timely manner with accurate information.
  • Provides accurate and timely communications on impact to the senior management.
  • Establishes regular communication with IT management the business and the customer regarding the status of incident tickets and adherence to the incident management process.
  • Contributes to evolving and maturing the incident management process so it integrates with other processes, problem management, change management, and tools.
  • Leverage incident management best practices and process frameworks, such as, ITIL methodology, to drive continual process improvement.
  • May participate in the incident management technology evaluations and decisions as well as the day to day use of incident management tools.

  • A motivating salary in order to feel appreciated
  • Meal vouchers
  • Referral program benefits
  • Private medical insurance to be sure that you are staying in good health
  • Transport subscription to Metrorex and STB or their equivalent if you use your personal car
  • Location in the city center, only a few minutes away from Piata Victoriei or Piata Romana
  • Opportunity for professional growth and development.
  • Very good experience of working in a company with a nice, friendly and multi-cultural environment
  • Fun team-buildings and social events

Descrierea companiei

REI Development Services is a young and modern company, established in 2016, providing high standard services, that has a great experience concerning Customer Care, Software/Game Development and many other services related to the Gambling Industry. Our main objective is to provide High-Quality Customer Service to our Partners, which are several important online Casino and Sports-betting sites such as Netbet or Casino777.

We are proud to be part of an international network of companies, giving our employees the opportunity to interact with customers and offices from all over the world.

If you love interacting with customers via email / chat / telephone or you prefer creating software / games, REI Development Services is the perfect company for you.

You will be part of an international team of really cool people, a stress-free environment with colleagues who are always in a good mood, encourage and support you. You will also get to know your colleagues better during some fun activities: sports and teambuilding activities, movie night, etc.

Let’s discuss the rest during the interview :)

Va informam ca prin aplicatia dumneavoastra transmisa pentru aceasta pozitie, indiferent de canalul de transmitere ales, va exprimati consimtamantul pentru prelucrarea datelor cu caracter personal prezente in CV-ul dumneavoastra si/sau transmise si prin alte forme de comunicare. De asemenea, va aducem la cunostinta ca in conformitate cu prevederile Regulamentului UE 2016/679 si Legii 190/2018 privind prelucrarea datelor cu caracter personal, aveti dreptul de informare, dreptul de a accesa/de a actualiza datele cu caracter personal, dreptul de a va opune in orice moment la prelucrarea datelor cu caracter personal si de a solicita stergerea informatiilor dumneavoastra din bazele noastre de date.


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