Candidatul ideal

At REI Development Services we are looking for a NOC Agent (Network Operations Center) who is enthusiastic, creative, responsible and have the wish to grow alongside with us. We value our employees because they are our most important asset and the key of our success.
That is why it is important to have around us and you, people that have a common vision and who share the same values.

That Is Why, We Think We Will Get Together Wonderfully If You Have:

• communication abilities;
• willigness to permanently learn and self improve;
• attention to details;
• technical skills and real interest in the news from your field of activity
• availability to work in shifts: 07:00 - 15:00, 15:00 - 23:00, 23:00 - 07:00;

Descrierea jobului

What We Expect From You

• Responsible to follow up all the related support requests coming from the customers
• Record trouble tickets and assign based upon urgency and issue
• Analyze alarms and trouble indicators to identify problem areas, troubleshoot and escalate to appropriate parties
• Ensure the continuous availability of all services
• Manage all networks maintenance/events
• To effectively troubleshoot and solve problems related to client & network faults
• To open, update and complete all Tickets in an accurate and timely manner
• To analyze incidents and escalate any improvement requirements

We offer:
- A motivating salary in order to feel appreciated
- Meal vouchers
- Referral program benefits
- Private medical insurance to be sure that you are staying in good health
- Transport subscription to Metrorex and STB or their equivalent if you are using your personal car
- Location in the city center, only a few minutes away from Piata Victoriei or Piata Romana
- Opportunity for professional growth and development.
- Very good experience working in a company with a nice, friendly and multi-cultural environment
- Fun team-buildings and events

Descrierea companiei

REI Development Services is a young and modern company, established in 2016, providing high standard services, that has a great experience concerning Customer Care, Software/Game Development and many other services related to the Gambling Industry. Our main objective is to provide High-Quality Customer Service to our Partners, which are several important online Casino and Sports-betting sites such as Netbet or Casino777.

We are proud to be part of an international network of companies, giving our employees the opportunity to interact with customers and offices from all over the world.

If you love interacting with customers via email / chat / telephone or you prefer creating software / games, REI Development Services is the perfect company for you.

You will be part of an international team of really cool people, a stress-free environment with colleagues who are always in a good mood, encourage and support you. You will also get to know your colleagues better during some fun activities: sports and teambuilding activities, movie night, etc

Let’s discuss the rest during the interview :)

Va informam ca prin aplicatia dumneavoastra transmisa pentru aceasta pozitie, indiferent de canalul de transmitere ales, va exprimati consimtamantul pentru prelucrarea datelor cu caracter personal prezente in CV-ul dumneavoastra si/sau transmise si prin alte forme de comunicare. De asemenea, va aducem la cunostinta ca in conformitate cu prevederile Regulamentului UE 2016/679 si Legii 190/2018 privind prelucrarea datelor cu caracter personal, aveti dreptul de informare, dreptul de a accesa/de a actualiza datele cu caracter personal, dreptul de a va opune in orice moment la prelucrarea datelor cu caracter personal si de a solicita stergerea informatiilor dumneavoastra din bazele noastre de date.