Publicat 10 Feb 2020 | Reactualizat 29 Feb 2020 | Expiră 11 Mar 2020

New Hub for Streaming Service – Italian Speakers - Lisbon

10 posturi
Are you passionate about entertainment?
Are you always on top of the latest series and movies?
Then join this new magical hub that is waiting for you at Webhelp.

Our Client
Our Client is a multinational American company leader in the mass media and entertainment industry.
As a global brand, it brings to customers the world’s most beloved characters and timeless stories through best-in-class direct-to-consumer streaming video services.

Profile
As a Customer Support Advisor, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service. If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.

Your future project

	Assist viewers through phone and/or chat regarding different queries
	Provide account and application support to viewers namely with regards to software functionality
	Provide technical support and troubleshoot of system configurations and network settings
	Provide accurate and real-time responses to the viewer’s inquiries.

We are looking for


	Native or Proficient in Italian
	Fluency in English (B2)
	Passionate about entertainment and media enterprise
	Excellent communication skills coupled with empathy, team spirit and customer-oriented
	Familiarity with digital streaming services and devices
	Have a positive and can-do attitude
	Previous experience in Customer Service is highly valued
	For non-EU residents, it is mandatory to have a valid work permit.

We offer you


	Opportunity to professionally grow in a unique start-up project
	Competitive wages (14 monthly payments per year)
	Performance bonus
	Health insurance with a dental plan (after 6 months contract)
	Relocation package - up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
	Opportunity to participate in numerous activities such as our special parade opening, annual awards, get-togethers and much more.

Life at our company


	Work with a diverse environment with people from over 15 nationalities
	Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
	We promote inter-company mobility to work at any of our sites around the world.
	New and modern offices located in Oeiras, Tagus Park (Lisbon).


Ready to take up the challenge?
Join our team and show off your talent! Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

Criterii de selecție

  • Cunostințe de limba italiană, engleză
New Hub for Streaming Service – Italian Speakers - Lisbon  -  WEBHELP ROMANIA

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