• English fluency both written and spoken
• Strong experience supporting enterprise IP networks.
• Very good knowledge and understanding of TCP/IP
• Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP,RSTP, OSPF,RIP, VRRP,IGMP,MPLS, Multicast routing protocols)
• Knowledge about Wireless LAN networks (protocols, standards, functionality, troubleshooting)
• Working knowledge in both Unix/Linux and Windows operating systems is a plus
• Juniper product knowledge and/or certification (JNCIA, JNCIS) is a plus
• The ideal candidate will be able to analyze sniffer traces
• Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
• Ability to learn and integrate new technologies in a fast-paced environment
The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
The Engineer will work with highly knowledgeable group of customers and act as an escalation point for other groups within the organization.
• Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
• Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
• Provide on-site support for customers when needed.
Leading Provider of High-End Software Development Services
Luxoft is a top quality IT service provider of high-end business solutions to clients across the globe. With deep domain expertise in the finance, telecom, energy, automotive, travel and aviation industries, the company consistently goes beyond its clients’ expectations by bringing together technology, talent, innovation, and the highest quality standards.
Luxoft builds long-lasting partnerships with Boeing, IBM, Deutsche Bank, UBS, Harman, Avaya, Alstom, Sabre, Ford, Hotwire and many others by providing seasoned business and technology professionals, software imagineers, who deliver high-quality, innovative technology solutions that fit the client’s needs.
We offer international delivery capabilities through our network of state-of-the-art delivery centers around the world. Luxoft`s customers benefit from the right mix of technology skills, industry knowledge, proprietary processes and methodologies, and a choice of engagement models.
Highly focused on the development of industry-specific expertise and technological excellence Sophisticated, innovative services Global delivery model with locations in Central and Eastern Europe, EMEA, North America, and Southeast Asia Long-term investments in research and development Highly educated, experienced, and dedicated workforce Focused on the quality of operational processes Long-lasting partnerships with global Fortune 500 companies