Publicat 27 Nov 2019 | Reactualizat 25 Dec 2019 | Expiră 28 Dec 2019

Manager Customer&Performance Management

1 post
Expirat
  Manager Customer & Performance Management 
 
 
Your Mission: 
 
As a Manager Customer&Performance Management you will act as an adviser for Finance SSC teams and clients, monitoring perfomance and answer to ad-hoc requirements from transversal stakeholders. 
 
Your Role in a Nutshell 
 
Performance monitoring  • Develops and maintains performance dashboards that track actual to target metrics: operational, HR, risks  • Net Promoting Score management, follow up actions plans and improvement area • Product owner for KPI application for Finance Controlling  • Headcount follow up: budget/forecast, rate card evolution and consolidation for internal clients • Global view of the client invoices: budget/forecast, efficiency gains and consolidation for internal clients • Invoice collections performance for Finance clients • Point of contact for financial departments of EBS and clients Contractual framework • Implement the contractual framework for EBS clients and sub-contracted services • Ensure contracts are updated and signed for all new and existing clients • Point of contact for clients and internal EBS departments Projects • Coordinate different projects together with project managers: tools implementation, norms related to outsourcing or other areas, continuous improvement projects.  
 
A little about You 
 
• Managerial experience at least 3 years in a multicultural environment • Previous experience in: client management, controlling and project management; • You are fluent in English; French would be an advantage • You have a strog knowledge of Excel and Access tools (making reports, graphs, pivot tables, queries) • Knowledge of business intelligence platforms (Power BI, Tableau) is an advantage. 
 
We also value 
 
• Clear communication style in different registers towards team, peers, management and different partners • Problem solving and conflict management skills • Rigor and critical sense to provide accurate figures and meaningful explanations • Commitment to respect deadlines. 
 
Besides a career what else we offer 
 
• Competitive remuneration based on qualifications and seniority • Yearly bonus per company policy • Medical services and life insurance; private pension contribution • Continuous training and development programs (eg: we offer ACCA or foreign language courses based on an established career development plan) • Work from Home 1 day/week. 
 
Only selected candidates will be contacted for an interview, the rest of the applications are stored in the database of the company for future opportunities. All applications are considered strictly confidential. 

Societe Generale European Business Services delivers added value services for Societe Generale Group, starting with finance, accounting and human resources support for branches and subsidiaries located all around Europe.
Expirat
Manager Customer&Performance Management  -  Societe Generale European Business Services

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