Publicat 11 Iul 2019 | Reactualizat 08 Aug 2019 | Expiră 11 Aug 2019

Level 1 Technical Support with Dutch HBT

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Candidatul ideal


  • High School Diploma, or equivalent. Some experience in the field;
  • English fluent;
  • Dutch fluent;

  • Experience in the industry is preferred;
  • Excellent interpersonal and verbal & written communication skills;
  • Strong continuous improvement mindset, strong leadership impact;
  • Demonstrated experience with Knowledge Management & Call Center Management;
  • Good administration skills.

Descrierea jobului

Key Responsibilities:

  • Coverage of Technical Support Helpdesk (Hotline & e-mail);
  • Providing technical support level 1 for client’s security products - anti- burglary systems, video control and access control. This includes:
  • Resolving customer issues and providing technical support and client counseling;
  • Checking product problems;
  • Registering problems reported in SalesForce.Com (SFDC);
  • Providing detailed information to range specialists about clients;
  • complaints and problems that are unsolved;
  • Escalating problems to team leaders of sales support issues for products;
  • Sending feedback about product improvements to sales support, team leaders and project managers.

Descrierea companiei

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Level 1 Technical Support with Dutch HBT  -  Honeywell Romania SRL

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