Publicat 23 Mai 2019 | Reactualizat 20 Iun 2019 | Expiră 23 Iun 2019

Language Coordinator (Fix term, one year)

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Candidatul ideal

QUALIFICATION AND REQUIRED SKILLS

  • Excellent computer literacy skills and strong inclination to use technology to collaborate in a community, collect feedback, analyse data and automate data management
  • Good understanding of how Translation Memory tools works: processes, tools, schedule and budget impact, understanding of Machine Translation Post editing is a plus
  • Team player with the ability to problem solve
  • Strong focus on accuracy and follow-up
  • “Can do” attitude
  • Results orientation

Descrierea jobului

MAIN PURPOSE OF JOB

The Language Coordinator will support the client account teams on language quality related tasks and will be liaising directly with vendors and client contacts on language quality tasks, ensuring high quality deliveries to Welocalize clients. The Language Coordinator will be reporting to the Senior Manager, Language Quality.

MAIN DUTIES

Reporting

Produce quality reports with raw data obtained from Welocalize’s system following defined process
Create pivot tables to show fail rates, error trends and other data, as needed
Create comparative reports upon request
Create and maintain internal trackers
Produce and contribute to client-facing presentations for QBRs

Vendor test translations

Identify suitable contents for test translations and create test kits upon request
Evaluate LQA results from vendor test translations
Assess CVs and resource information from vendors and provide input on suitability

Certification program

With support from the PM and TPM, manage the client self-certification program
Create and maintain information in client’s system and Welocalize’s system
Provide feedback to client and Welocalize’s account team
Monitor certification status of all resources

Training and support

Provide on-boarding training to new vendors
Provide tool training to linguists
Provide day to day support for translation vendors and project managers (on query management tool, translation tools and escalation tool.)

Knowledge and asset management

Create and maintain instructions for vendors on processes, usage of tools, etc.
Create and document workflows for language coordination team
Assess and give feedback on client style guides and glossaries
Assess and give feedback on client on process improvements and automation potential
Author and send mass communication to vendors pertaining to process or account-specific changes

Communication

With support from the PM and TPM, organize and host meetings between translation vendors and 3rd party reviewers
With support from the PM and TPM, organize and host calls with client quality stakeholders and client reviewers
Participate in meetings with vendors to discuss issues and improvement plans
Participate in weekly meetings with the account team
Provide input on tools and processes upon request
Participate in meetings with the client as required
Participate in QBRs upon request

Fail follow-up with vendors

Monitor client review results and follow-up with vendors on projects where quality expectations are not met
Analyze RCAs provided by vendors and request clarification as necessary
Provide support to vendors with regards to preventive and corrective actions

LQA (Language Quality Assessment)

With support from the PM and TPM, define LQA schedules and plans
Analyze LQA scores and follow up with vendors on fails

Arbitration

Educate vendors on client review/LQA arbitration workflow and best practices
Provide support to vendors during arbitration process
Escalate delayed replies to client review arbitrations to 3rd party review vendor or client’s lead reviewers as needed

Escalations

Manage quality escalations from the client/PMs
Manage escalations from vendors
Escalate as necessary to Welocalize Language Quality Manager/Talent Program Manager

Descrierea companiei

Welocalize, Inc., founded in 1997, offers innovative language services to help global brands reach audiences around the world in more than 175- one hundred seventy-five languages. We provide translation and localization services, talent management, language tools, automation and technology, quality and program management. With more than 1,500 full-time employees worldwide, Welocalize maintains offices in the United States, United Kingdom, Germany, Ireland, Spain, Italy, Romania, Poland, Hungary, Japan and China.

Expirat
Language Coordinator (Fix term, one year)  -  Welocalize Ltd

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