L2 Functional Support Analyst with English

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Candidatul Ideal

What are we looking for?

ALTEN Delivery Center is looking for an L2 Functional Support Analyst with English ready to take on the challenge & be part of our Support Services team!


Required skills:
  • University degree (preferable Economic or Technical areas)
  • Work experience with MS Office (Excel – medium level; SAP could be a plus)
  • Experience in customer support
  • Customer-oriented attitude
  • Ability to handle difficult and demanding customers
  • Strong communication skills, both written and verbal
  • Problem solver, results driven
  • Attention to details, excellent analytical skills
  • Flexible, well-motivated team player
  • A medium or advanced level of English is required (French could be a plus)

Descrierea jobului

Your main responsibilities:
  • Collect data from TechRequest, Salesforce & Service Now tools in Excel format
  • Ensure technical support for customer’s applications/tools
  • Solve customer issues (access/tools) through ticket analysis
  • Provide users adapted training when necessary
  • Constantly update customer’s database
  • Maintain contact with customers/users, providing responses when needed and ensuring documentation of any investigation and follow-up
  • Diagnosis using case standards and application documents
  • Support the deployment and promotion of the applications/tools

What do we offer:
  • Health and Wellness (Medical Subscription, Eyes Glasses Vouchers, 7Card and Bookster)
  • Continuous learning and opportunities: professional career growth by providing access to trainings and courses
  • 25 annual leave days - we value downtime to recharge and reset, ensuring that everyone at ALTEN Delivery Center has work/life balance
  • A friendly & challenging work environment
  • Home/office working possibilities
  • Floating Days policy: we grant our colleagues paid days off as a substitute for the public holidays that fall on weekends
  • Meal tickets

You can send your application to recrutare.adc@alten.com

Descrierea companiei

Some info about us:

ALTEN supports its customers’ development strategies in the areas of innovation, R&D and information systems.
Created over 30 years ago and based in more than 25 countries, ALTEN Group has established itself as a world leader in Engineering and Technology Consulting.
In Romania - Iasi and Bucharest – ALTEN Delivery Center is providing engineering consulting services in the automotive, aerospace, construction system solutions and paper production fields. Our experts in system engineering, mechanical design and supply chain areas are always proving high standards of quality required by our customers. We are continuously improving our work on our current main segment – engineering - but we are also focusing on developing the IT segment which is an important step from our long-term development strategy.
With more than 200 engineers and consultants, our team focuses on cultivating the same feeling of belonging to a technological environment based on creativity, innovation and constantly looking for new ideas.


Publicat 11 mai 2022 Reactualizat 25 mai 2022 Expiră 10 iun. 2022
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