Publicat 17 Mai 2019 | Reactualizat 14 Iun 2019 | Expiră 17 Iun 2019

Knowledge Author- GERMAN- Bucharest

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Expirat
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Candidatul ideal

Requirements:

Excellent written and verbal communication skills in native language in the market supported- GERMAN
Calm and methodical approach, active listening skills, responds with appropriate feedback
Ability to use English as second language during training, for systems, performance evaluation and during European multi-national meetings
Excellent computer literacy – Including Microsoft Office packages and Internet Explorer
Ideally previous experience in using contact center system and tools
A flair for turning technical subjects and jargon into easily understood text
Expected and required to possess strong writing, editing, and quality assurance skills and ability to produce quality documents.
The ability to absorb information quickly
An analytical mind and an inquisitive nature
Effective time and task management skills
Experience in the customer care industry, ideally within the Automotive sector

Descrierea jobului

Knowledge Authors review, classify, validate and update content held within the Opel Knowledge Management system. Including contacting other Opel Departments, Subject Matter Experts (SMEs) and document owners for accuracy as required, for processes deployed by the Opel Knowledge Management Team.

Responsibilities:

Meeting colleagues to discuss requirements to the content, which needs to be created
Deciding how best to organize and present the document
Writing the material clearly and concisely, making sure it can be easily understood
Editing, proof-reading and indexing
Testing the written material with users
Translating content into a different language
Support for the quality and training teams in creating and translating materials
Analyzing content usage
Proactively identify and make ongoing improvements
Respond to questions and provide direction
Interact with operations to determine documentation needs and design appropriate
Other requirements as business needs dictate

Our Offer:

Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services at the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania

Descrierea companiei

Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas

Expirat
Knowledge Author- GERMAN- Bucharest  -  Majorel

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