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Publicat 29 Ian 2016 | Reactualizat 26 Feb 2016 | Expiră 01 Mar 2016

Junior Technical Support Engineer [Suceava]

4 posturi
Expirat
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Candidatul ideal

Job requirements:

• Student or graduate in Computer Science or related field;
• Open minded, fast learner, open to new technologies;
• Good verbal and written English skills; good communication skills;
• Ability to work in a high-pressure environment, with a focus on customer satisfaction and completion of commitments by the agreed deadlines;
• Good SQL knowledge.

Descrierea jobului

Job description:

• Deliver technical support and service to major Telecom Operators throughout the world involving our billing platform;
• Gather Customer's information and determine the issue by evaluating and analyzing the reported symptoms;
• Interact with our Customers to provide and process information in response to inquiries, concerns, and requests about our products and services;
• Diagnose and resolve technical software issues; identify and evaluate options; recommend a course of action;
• Effectively communicate product issues to the Customer and to MIND engineering; enable temporary solutions while maintaining customer satisfaction;
• Provide training and consultancy to our Customers;
• Understand and configure software interfacing products;
• Take part in launching new businesses and new services, as part of the project delivery team;
• Work closely with our Customers' staff, R&D, testing and other departments in order to resolve highly complex technical issues;
• Become a valued professional with international exposure.
This position requires worldwide travel for medium duration periods.

Benefits:

• A work environment that encourages your own creative and innovative ideas;
• International work experience and the opportunity to work at our clients’ offices;
• Trainings on both hard and soft skills, conducted by internal and international trainers;
• Team building events;
• Medical insurance;
• Paid extra hours;
• Flexible working program;
• Competitive salaries (based on performance);
• Bonuses for well-done projects.

Descrierea companiei

MIND CTI Ltd. is a leading provider of convergent end-to-end billing and customer care product based solutions for service providers as well as telecom expense management (call accounting) solutions. MIND provides a complete range of billing applications for any business model (license, managed service or complete outsourced billing service) for Wireless, Wireline, VoIP and Quad-play carriers in more than 40 countries around the world. A global company, with over twelve years of experience in providing solutions to carriers and enterprises, MIND operates from offices in the United States, UK, Romania and Israel.

Expirat
Junior Technical Support Engineer [Suceava]  -  MIND Software

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