Publicat 21 Sep 2017 | Reactualizat 17 Oct 2017 | Expiră 21 Oct 2017

Junior Tech Support with English - Bitdefender

10 posturi

Candidatul ideal

Required skills:

  • Advanced english knowledge;
  • Up-to-date technical knowledge;
  • Ability to assess each customer IT knowledge levels;
  • An in depth understanding of the software and equipment your customers are using;
  • Ability to deal with multitasking activity (both calls and live chats);
  • Good analytical and problem solving skills;
  • Logical thinking;
  • Good accurate records keeping.

Descrierea jobului

Key Responsabilities include:

  • Working with customers to identify computer problems and advising on the solution;
  • Logging and keeping records of customer queries;
  • Analysing call logs so you can spot common trends and underlying problems;
  • Updating self-help documents so customers can try to fix problems themselves.
Opportunities:
  • In our company, you may find there’s a natural career progression within technical support. As an example, you can be promoted to a senior technical support role and from there to a team or department leader.
  • Also, we invest in your professional growth by offering you the best working environment and regular IT training programs.

Descrierea companiei

Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)
Principalul motor al activitatii noastre il reprezinta oamenii - motiv pentru care am investit si vom investi intotdeauna in angajatii nostri prin training-uri, stagii de pregatire si suport continuu din partea team leaderilor si a managementului.
Aici vei gasi o echipa prietenoasa si cu dorinta constanta de progres. Mai mult decat atat, apreciem oamenii valorosi, drept urmare, cei care demonstreaza initiativa si determinare au sanse reale de a fi promovati, majoritatea managerilor nostri pornind de la postul de reprezentant relatii clienti.
Valoris Center reprezinta o alegere foarte buna atat pentru studenti, fiind un start exceptional in cariera, cat si pentru persoanele cu experienta care vor sa isi dezvolte cunostintele. In plus, programul este flexibil si ai posibilitatea de a lucra part time sau full time.

Junior Tech Support with English - Bitdefender  -  VALORIS CENTER