Junior customer care advisor - Tourism

Tipul job-ului
Studii
Salariu 2700 - 3800 RON
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

IF YOU CAN TICK the boxes for:
  • Customer service experience, ideally in travel industry.
  • English and French/Portuguese/Spanish/Italian speaker.
  • "Can do" attitude.
  • Multi-tasking and team player.
  • Positive attitude with a drive to learn and grow.
  • Excellent communication and problem-solving skills.
  • Familiarity with similar industry is a plus.

No previous work experience is required, just to speak English and if you know also one of the following languages: Portuguese, Spanish, French, Italian, CHINESE is even better.

Descrierea jobului

Responsibilities:
  • Respond to customer queries in a timely and accurate way, via phone or email
  • Identify customer needs and help customers use specific features
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Follow up on customer interactions
  • Place tickets and initiate troubleshooting
  • Direct requests and unresolved issues to the designated manager or director
  • Troubleshoot technical problems and escalate bug reports to management
  • Incident management
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and share with our Operation and Free Sale teams
  • Communicate and coordinate with internal departments
  • Performs additional tasks according to business needs

What you need to do? Offer support to clients during and post online hotel booking process.

To find out more, APPLY NOW! We look forward to start the adventure TOGETHER!

Descrierea companiei

Olympia Europe Wholesaler

Hotel FIT Wholesaler - XML Connectivity Technology - Worldwide Hotels directly contracted FIT - Online Reservation System - B2B Affiliate Program

Olympia Europe is a FIT Worldwide Hotels Wholesaler that works directly with over 50.000 hotels. - 10.000 hotels via FIT Static contracts - 40.000 hotels via dynamic contracts with the major worldwide hotel chains Marriott, IHG, Hilton, ACCOR, Best Western, Wyndham, Chioce, Fairmont and many other

USA, Europe and Middle East are Olympia Europe's key areas in terms of direct contracts covering a range from budget to 5-star luxury. We contract (trough FIT and BAR agreement) and distribute products via XML API and HTML to add maximum value towards our B2B clients.

As technology evolves; so, do we. Our integration expert has developed an API system to provide easier, faster and more intuitive booking process. Our system provides direct and real-time access to our competitive hotel products for your website directly. Moreover, clients can either make FIT dynamic bookings through our website which offer and exclusive password to our professional customer service agents.

Why us? Because we provide a global inventory with competitive rates and huge promotions other than a professional service and a innovative technology system.
Publicat 16 mai 2022 Expiră 15 iun. 2022
Nu îți face griji, poate joburile de mai jos îți pot fi de folos

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