Junior Collection Specialist

Vertiv Group Corp - 17 poziții
Oraș de lucru
Tipul job-ului
Studii
Departamente
Salariu Nespecificat
Limbă străină
Industrii Nespecificat
Permis conducere Nespecificat

Candidatul Ideal

Requirements:

Education: University studies

Experience: 1 year in customer service environment (preferred)

Language skills: Fluency in English is a must (verbal and written)

* Effective communication and interpersonal skills
* Must have positive attitude and focus on customer-service.
* Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure
* Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint
* Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus.
* Ability to set priorities/initiatives to complete daily work
* Ability to handle large volume of email communications and phone calls

* Good analytical and problem-solving skills and keen attention to detail

Key competencies:

Establishing Effective Teamwork

Building and Maintaining Strong Relationships

Communicating Effectively

Analysis, Solving Problems and Making Decisions

Providing Excellent Customer Service

Managing and Developing Yourself-Self Awareness

Drive and Sense of Urgency

Achieving Outcomes and Optimizing Processes, Procedures and Practices

Descrierea jobului

As the Junior Collection Specialist, you will need to work 5 days a week from 2 pm to 10 pm and manage the day-to-day collection activities of your assigned portfolio to achieve appropriate DSO performance while adhering to Vertiv's Collections Policy.

Key responsibilities:

* Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices.
* Timely and accurately submit all customer-specific documentation requirements to secure payment.
* Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team.
* Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customer.
* Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
* Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector.
* Daily update each account/invoice status and collection efforts in the collection system.
* Work cooperatively with cash application team resolve/properly apply any unapplied cash.
* Participate in ad hoc projects and prepare ad hoc analysis as required.

Requirements:

Education: University studies

Experience: 1 year in customer service environment (preferred)

Language skills: Fluency in English is a must (verbal and written)

* Effective communication and interpersonal skills
* Must have positive attitude and focus on customer-service.
* Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure
* Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint
* Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus.
* Ability to set priorities/initiatives to complete daily work
* Ability to handle large volume of email communications and phone calls

* Good analytical and problem-solving skills and keen attention to detail

Key competencies:

Establishing Effective Teamwork

Building and Maintaining Strong Relationships

Communicating Effectively

Analysis, Solving Problems and Making Decisions

Providing Excellent Customer Service

Managing and Developing Yourself-Self Awareness

Drive and Sense of Urgency

Achieving Outcomes and Optimizing Processes, Procedures and Practices

Descrierea companiei

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
Publicat 29 iun. 2022 Reactualizat 27 iul. 2022 Expiră 29 iul. 2022
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